Apple TV 4K keeps crashing

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Level 2

162 points

Apple TV 4K keeps crashing

Our Apple TV was crashing a lot when Dolby Vision was turned on in 11.2.5. Now, with 11.2.6, it's still crashing. We have to unplug it and plug it back in (sometimes a couple times) in order to get it to turn on again. And it's not once in a great while. Tonight we were watching a 3 hour movie and it was happening every 15-20 minutes.

We have a LG OLED 65" (LG OLED65c7p) with a 2nd gen HDMI cable.

Apple TV 4K, tvOS 11.2.6, null

Posted on Mar 3, 2018 10:18 PM

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Answer 1

kbussche

Level 1

4 points

Mar 7, 2018 6:52 PM in response to Sybil M

Same issue, for the last 5 days or so. Seems to happen frequently when I open the CNN app. The system just resets and the remote has to reconnect.

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Answer 2

Sybil M Author

Level 2

162 points

Mar 7, 2018 8:35 PM in response to kbussche

After doing a full restore and update I was still having a problem. Called Apple and they had me send it in. They ended up replacing it. Fortunately it’s still covered via AppleCare.

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Apple TV 4K keeps crashing

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