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Question: Apple Computer sells malfunctioning product: Smart Keyboard

Product name: iPad Pro 12" and a Smart Keyboard

Purchase Date: September 2017.

Description of problem: the iPad Pro could lose the detection of the Smart Keyboard all of a sudden.


Solutions that had been tried:

1) re-installation of iOS: not working.

2) a new replacement of the Smart Keyboard: same problem persists.

3) refund: refused.


My assessment: the Smart Keyboard is a flawed product, which wastes money.

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User profile for user: Mr._Simon

Question: Apple Computer sells malfunctioning product: Smart Keyboard