Question: Apple Computer sells malfunctioning product: Smart Keyboard
Product name: iPad Pro 12" and a Smart Keyboard
Purchase Date: September 2017.
Description of problem: the iPad Pro could lose the detection of the Smart Keyboard all of a sudden.
Solutions that had been tried:
1) re-installation of iOS: not working.
2) a new replacement of the Smart Keyboard: same problem persists.
3) refund: refused.
My assessment: the Smart Keyboard is a flawed product, which wastes money.