Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Battery replacement

Hi, I made an appointment at the Apple store using the support app to get the battery replaced. After waiting around for 10 minutes and 15 minutes of diagnostics they said they didn‘t have time to do it. Apple support just say make another appointment. What did I do wrong and how can I make sure I get the work done next time?User uploaded file

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Then ran diagnostics and advised it wasn’t in bad shape and to charge it twice a day. Not very practical for me, so I chose to go ahead with the replacement instead before said they didn’t have time. I’ve gone through the specialist battery replacement team now so hopefully the problem’s solves. How hard can it be to change a battery - not very if you design it right. Rant over.

Posted on

Mar 4, 2018 1:19 PM in response to davefromoakham In response to davefromoakham

davefromoakham wrote:


they said they didn‘t have time to do it.

My guess is they said more than that. Perhaps they said something about the actual status of your battery - how well it performed during the diagnostic test.

Mar 4, 2018 1:19 PM

Reply Helpful

Mar 4, 2018 2:17 PM in response to sberman In response to sberman

sberman wrote:


davefromoakham wrote:


they said they didn‘t have time to do it.

My guess is they said more than that. Perhaps they said something about the actual status of your battery - how well it performed during the diagnostic test.


It shouldn't matter though. They should place the OP's name on a list and give an opportunity to request it. Right now I don't expect that they actually have the batteries, or if when they do there's a long list of people ahead in a "virtual queue" to get them.

Mar 4, 2018 2:17 PM

Reply Helpful
Question marked as Solved

Mar 4, 2018 2:45 PM in response to y_p_w In response to y_p_w

Then ran diagnostics and advised it wasn’t in bad shape and to charge it twice a day. Not very practical for me, so I chose to go ahead with the replacement instead before said they didn’t have time. I’ve gone through the specialist battery replacement team now so hopefully the problem’s solves. How hard can it be to change a battery - not very if you design it right. Rant over.

Mar 4, 2018 2:45 PM

Reply Helpful

Mar 4, 2018 3:27 PM in response to davefromoakham In response to davefromoakham

davefromoakham wrote:


Then ran diagnostics and advised it wasn’t in bad shape and to charge it twice a day. Not very practical for me, so I chose to go ahead with the replacement instead before said they didn’t have time. I’ve gone through the specialist battery replacement team now so hopefully the problem’s solves. How hard can it be to change a battery - not very if you design it right. Rant over.


It's not necessarily that easy, especially starting with the iPhone 7 and later models that use adhesives to form a water resistant seal. I think it's pretty straightforward with an iPhone 6. The main issue now isn't "having enough time". They can make time and have a small army of employees in the back doing this all day. The main limitation is limited supplies of the batteries. 2.5 months ago Apple wasn't anticipating that they would need tens (maybe hundreds) of millions of replacement batteries. However, there's the reduction in cost, published limited-time nature of this promotion, and that they don't require that batteries be under the normal requirement for the replacement service. Apple is going to their suppliers say "pretty please can you make millions of these things on short notice?"


Most people can live with a battery that is above the industry standard threshold of 80% (or higher) of original battery capacity. But in this case Apple is apply a considerably different standard. I've heard from some sources that about 90% of the people going to certain Apple Stores for the battery replacement have batteries that pass the diagnostic. This is creating considerably higher demand

Mar 4, 2018 3:27 PM

Reply Helpful
User profile for user: davefromoakham

Question: Battery replacement