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Question: My MacBook Pro keeps freezing and then restarting...

Retina MacBook Pro, late 2013, running High Sierra 10.13.3. 16Gb RAM

Just started happening in the last few days - starts up fine, ticks along nicely, then sometime in the next ten minutes to hour it either shuts down or freezes and then shuts down. If I leave it on a desk for a while not doing anything I can guarantee it'll shut down within an hour or so.

I've reset the PRAM and the SMC and that hasn't done anything and I ran an EtreCheck thing this morning and it says there are hardware problems. Unfortunately it isn't completely clear to me what those problems are. I've attached the Etrecheck main report below. Any thoughts?


EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-04 10:44:22

Download EtreCheck from https://etrecheck.com

Runtime: 5:25

Performance: Below Average

Problem: Computer is restarting

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Hardware failure - Your machine shut down due to a hardware failure.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

High battery cycle count - Your battery may be losing capacity.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013)

MacBook Pro Model: MacBookPro11,3

1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core

16 RAM Not upgradeable


8 GB DDR3 1600 ok


8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 892

Video Information:

Intel Iris Pro - VRAM: 1536 MB

NVIDIA GeForce GT 750M - VRAM: 2 GB

Color LCD 3840 x 2400


disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB 598.05 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB 60 MB

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB 1.02 GB

disk1s4 - VM (APFS) [APFS VM] 1.00 TB 1.07 GB

Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (399.96 GB free)


Mount point: /


disk1s4 - VM [APFS VM] 1.00 TB (399.96 GB free)


Mount point: /private/var/vm


Interface en5: iPad

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 767.81 GB available

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 5.56 (1 min ago) 5.23 (5 min ago) 3.17 (15 min ago)


GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:


[Loaded] Dropbox.kext (Dropbox, Inc., 1.8.8 - SDK 10.11)

System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 160 Apple tasks
[Running] 122 Apple tasks

System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 176 Apple tasks
[Running] 118 Apple tasks

Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-01-06)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)

Launch Daemons:

[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24)

User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-02-26)
[Other] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2017-12-20)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-01-06)

User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)


Dropbox Application (Dropbox, Inc.


Internet Plug-ins:

AdobeAAMDetect: (installed 2018-02-20)

QuickTime Plugin: 7.7.3 (installed 2018-01-23)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)Source% of CPU

Top Processes by Memory:

Process (count)SourceRAM usage
Adobe Lightroom ClassicAdobe Systems, Inc.1.48 GB
kernel_taskApple1.30 GB
com.apple.WebKit.WebContent (12)Apple978 MB
mdworker (28)Apple748 MB
Atom Helper (2)GitHub509 MB

Top Processes by Network Use:

DropboxDropbox, Inc.32 MB545 KB
AtomGitHub30 MB2 KB
MailApple16 MB33 KB
SpotlightApple109 KB9 KB
apsdApple46 KB30 KB

Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
Atom Helper (2)GitHub14

Virtual Memory Information:

Available RAM5.09 GB
Free RAM17 MB
Used RAM10.91 GB
Cached files5.08 GB
Swap Used0 B

Diagnostics Information (past 7 days):

2018-03-04 10:33:13 Last Shutdown Cause: -128 - Unknown

2018-03-04 00:02:47 mdworker CPU

2018-03-03 12:29:17 Adobe CEF Helper.app Crash

2018-03-03 12:00:59 Kernel Kernel Panic

3rd Party Kernel Extensions: None

2018-03-02 16:40:09 mds_stores CPU

2018-03-01 16:01:12 com.apple.WebKit.WebContent CPU

2018-02-27 02:02:39 AAM Updates Notifier.app Crash

2018-02-26 15:54:07 Adobe Desktop Service.app Crash

End of report


MacBook Pro with Retina display, macOS High Sierra (10.13.3)

Posted on


Mar 4, 2018 11:02 AM in response to tomcoates In response to tomcoates

I'm not sure whether to post any of the individual crash reports from Etrecheck or whether that will clog up the thread with crap / leak important information that might make me vulnerable in some way. Let me know if I should and if so, I'll post them ASAP.

Mar 4, 2018 11:02 AM

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User profile for user: tomcoates

Question: My MacBook Pro keeps freezing and then restarting...