My MacBook Pro keeps freezing and then restarting...
Retina MacBook Pro, late 2013, running High Sierra 10.13.3. 16Gb RAM
Just started happening in the last few days - starts up fine, ticks along nicely, then sometime in the next ten minutes to hour it either shuts down or freezes and then shuts down. If I leave it on a desk for a while not doing anything I can guarantee it'll shut down within an hour or so.
I've reset the PRAM and the SMC and that hasn't done anything and I ran an EtreCheck thing this morning and it says there are hardware problems. Unfortunately it isn't completely clear to me what those problems are. I've attached the Etrecheck main report below. Any thoughts?
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EtreCheck version: 4.1 (4A162)
Report generated: 2018-03-04 10:44:22
Download EtreCheck from https://etrecheck.com
Runtime: 5:25
Performance: Below Average
Problem: Computer is restarting
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Hardware failure - Your machine shut down due to a hardware failure.
Heavy CPU usage - Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
High battery cycle count - Your battery may be losing capacity.
Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
Hardware Information:
MacBook Pro (Retina, 15-inch, Late 2013)
MacBook Pro Model: MacBookPro11,3
1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core
16 RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 ok
BANK 1/DIMM0
8 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 892
Video Information:
Intel Iris Pro - VRAM: 1536 MB
NVIDIA GeForce GT 750M - VRAM: 2 GB
Color LCD 3840 x 2400
Drives:
disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB 598.05 GB
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB 60 MB
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB 1.02 GB
disk1s4 - VM (APFS) [APFS VM] 1.00 TB 1.07 GB
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (399.96 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 1.00 TB (399.96 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en5: iPad
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: iPhone
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 767.81 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: Less than an hour
System Load: 5.56 (1 min ago) 5.23 (5 min ago) 3.17 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: ~/Library/Application Support/Steam/SteamApps/steamclean
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/Library/Extensions
[Loaded] Dropbox.kext (Dropbox, Inc., 1.8.8 - SDK 10.11)
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 160 Apple tasks |
[Running] | 122 Apple tasks |
System Launch Daemons:
[Not Loaded] | 37 Apple tasks |
[Loaded] | 176 Apple tasks |
[Running] | 118 Apple tasks |
Launch Agents:
[Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-20) |
[Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-01-06) |
[Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) |
Launch Daemons:
[Loaded] | com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-20) |
[Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24) |
User Launch Agents:
[Running] | com.spotify.webhelper.plist (Spotify - installed 2018-02-26) |
[Other] | com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
[Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2017-12-20) |
[Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24) |
[Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-01-06) |
User Login Items:
iTunesHelper Application (Apple, Inc. - installed 2018-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2018-02-20)
QuickTime Plugin: 7.7.3 (installed 2018-01-23)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU |
Console | Apple | 124 |
WindowServer | Apple | 22 |
Apple | 21 | |
diagnosticd | Apple | 13 |
mds | Apple | 11 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Adobe Lightroom Classic | Adobe Systems, Inc. | 1.48 GB |
kernel_task | Apple | 1.30 GB |
com.apple.WebKit.WebContent (12) | Apple | 978 MB |
mdworker (28) | Apple | 748 MB |
Atom Helper (2) | GitHub | 509 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
Dropbox | Dropbox, Inc. | 32 MB | 545 KB |
Atom | GitHub | 30 MB | 2 KB |
Apple | 16 MB | 33 KB | |
Spotlight | Apple | 109 KB | 9 KB |
apsd | Apple | 46 KB | 30 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
Console | Apple | 46 |
Atom Helper (2) | GitHub | 14 |
mds | Apple | 8 |
diagnosticd | Apple | 8 |
mds_stores | Apple | 5 |
Virtual Memory Information:
Available RAM | 5.09 GB |
Free RAM | 17 MB |
Used RAM | 10.91 GB |
Cached files | 5.08 GB |
Swap Used | 0 B |
Diagnostics Information (past 7 days):
2018-03-04 10:33:13 Last Shutdown Cause: -128 - Unknown
2018-03-04 00:02:47 mdworker CPU
2018-03-03 12:29:17 Adobe CEF Helper.app Crash
2018-03-03 12:00:59 Kernel Kernel Panic
3rd Party Kernel Extensions: None |
2018-03-02 16:40:09 mds_stores CPU
2018-03-01 16:01:12 com.apple.WebKit.WebContent CPU
2018-02-27 02:02:39 AAM Updates Notifier.app Crash
2018-02-26 15:54:07 Adobe Desktop Service.app Crash
End of report
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MacBook Pro with Retina display, macOS High Sierra (10.13.3)