High Sierra 10.13.3 Update
Does this latest update address the issue of unexpected system shutdowns while Mac is in sleep mode? I guess I shall find out within a day!
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Does this latest update address the issue of unexpected system shutdowns while Mac is in sleep mode? I guess I shall find out within a day!
1)
If you have kernel panic reports, can you please post 2 or 3 of the most recent? They may tell us something.
Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports
<http://support.apple.com/kb/ht2546>
<http://support.apple.com/en-us/HT200553>
The panic report should have "panic" in the file name.
2)
Please post the EtreCheck output as a "Reply" to this thread
<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>
Use the EtreCheck -> Edit -> Copy Report (See the image below)
And then Paste the report as a "Reply" to this thread.
If, AND ONLY IF, you get the error:
"The message contains invalid characters"
then try posting to PasteBin.com, and give us a PasteBin URL link.
.
EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.
3)
You should also try an SMC reset and an NVRAM reset
<Reset the System Management Controller (SMC) on your Mac - Apple Support>
Hi,
No ... for unexpected shutdowns in sleep mode, see if resetting the SMC helps > How to reset the System Management Controller (SMC) on your Mac - Apple Support
For more detailed information about this update, please visit: https://support.apple.com/kb/HT208375
For detailed information about the security content of this update, please visit: https://support.apple.com/kb/HT201222
Can you give more detail about the kinds of shutdowns you are seeing? Are they panics or is your system simply powering itself off?
Thanks Carolyn but all that has been tried with Apple Support people in the phone. None of it ha stopped the shutdowns.
The system shuts down and restarts and when I go back in after several minutes of waiting for my screen to load I get a message about an unexpected shutdown.
High Sierra 10.13.3 Update