How exactly do you do that?
Did you follow the steps in the article Gus and I both linked for you?
And doesnt that usually activate lock your phone when you restore it
Possibly. They are not directly related.
That wasn't the question you asked us. You said he had his cloud info. We'll have to assume that means his Apple ID and password.
Yes he has his apple id and password for his apple id we just dont have a computer to plug into for itunes so i was wondering if apple could reset the phone from there computers if he has all his information
Once again. You must follow the steps in the linked article. There are no options that don't include a computer.
Apple can't reset the code.
That you don't have a computer does not change this I'm afraid.
Apple does not know his passcode.
You must erase your device to remove a forgotten passcode.
How exactly do you do that? And doesnt that usually activate lock your phone when you restore it
i just got an iphone 6 from my friend but he hasnt used it in about 4 months so he forgot his passcode is there anyway apple can give us his passcode if we have his icloud info or can they remove his code with all his info
