Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: when I open MSN, a popup appears that Safari cannot identify ib.adnx.com

When I open MSN, a popup appears that Safari cannot verify the identify of the website ib.adnx.com website. The certificate for this website is invalid. You might be connecting to a website that is pretending to be "ib.adnx.com" which could put my confidential information at risk. Would you like to connect to the website anyway?


I checked online and recommends to download comboCleaner but I'm not sure about doing that. The page that recommends that gives the following information:


Ib.adnxs.com is one of the latest versions of browser hijacking page-redirects. This potentially unwanted application is a legitimate piece of software, which is supposed to improve the quality of the users’ online experience. However, some users, who have already encountered it, claim that Ib.adnxs.com not only does not make their web browsing any better but in fact it tends to replace their homepage or their search engine with some new and unfamiliar ones. The Privacy Policy of this program also reveals that the hijacker may keep a track on certain browsing-related information in an attempt to increase the users’ exposure to relevant commercial content (mostly ads, pop-ups, and banners) and redirect them to sites, relevant to their searches. Ib.adnxs.com may effectively get added to Safari,Chrome, Firefox, Opera, Edge, Internet Explorer and practically any other browser and it may extract browsing data from it for its online redirecting and advertising purposes. If you want to remove this program and uninstall the browser changes it has imposed, we suggest you carefully study the next paragraphs. They will give you some basic understanding of the characteristics of Ib.adnxs.com as well as the browser hijackers in general. At the end of the page, you will find also a Removal Guide and a professional Ib.adnxs.com removal tool, which will help you eliminate the real cause of the browsing disturbance once and for all.

My iMac is:

iMac 21.5-inch, late 2013

Software OS X 10.9.5 Mavericks

Processor 2.7 GHz Intel Core i5

Memory 8 GB 1600 MHz DDR3



I don't know how to get rid of it. Thank you in advance for your help.

iMac, OS X Mavericks (10.9.5), Processor is 2.7 GHz Intel Core

Posted on

Reply
Question marked as Helpful

Mar 21, 2018 10:02 AM in response to Candelsong84 In response to Candelsong84

I'm afraid this is suddenly a big problem for Safari 9 users in Mavericks. In the last few weeks, it's started displaying that message for all kinds of supposedly invalid certificates - one of the most typical is stag.bluekai.com which comes up every time eBay is open.


It's not a certificate problem, it's a Safari and therefore Apple problem. You can verify this by opening the web page in Firefox or Chrome - I'm betting it will open without issue. I don't know why this has suddenly started to happen. If Apple will not address it, you may have to use FF or Chrome instead.


My own solution (as I prefer Safari) is to use Safari for 90% of my needs, but also keep Chrome open to copy and paste in problem web addresses.


I also installed a Safari extension "Disconnect" which helps with some, but not all, of these issues.

There’s more to the conversation

Read all replies
Question marked as Helpful

Mar 21, 2018 10:02 AM in response to Candelsong84 In response to Candelsong84

I'm afraid this is suddenly a big problem for Safari 9 users in Mavericks. In the last few weeks, it's started displaying that message for all kinds of supposedly invalid certificates - one of the most typical is stag.bluekai.com which comes up every time eBay is open.


It's not a certificate problem, it's a Safari and therefore Apple problem. You can verify this by opening the web page in Firefox or Chrome - I'm betting it will open without issue. I don't know why this has suddenly started to happen. If Apple will not address it, you may have to use FF or Chrome instead.


My own solution (as I prefer Safari) is to use Safari for 90% of my needs, but also keep Chrome open to copy and paste in problem web addresses.


I also installed a Safari extension "Disconnect" which helps with some, but not all, of these issues.

Mar 21, 2018 10:02 AM

Reply Helpful (1)

Mar 21, 2018 10:30 AM in response to Eric Root In response to Eric Root

Thank you Eric. When I clicked on the link you sent, this comes up. Is this the correct site to use to remove the spyware? Also, when I bought my Mac, Apple said I wouldn't have to worry about viruses or malware. But that was back in January 2014, so I guess things have changed. Do you have Norton or Macintosh on your system to detect viruses, etc.?


When I clicked on the link, below comes up. Well, I couldn't copy it, but it takes me to the website 2-spyware.com which has a picture with Eric Wilson. It also states, i might have to purchase something. It says to download Reimage remover. and if I have a problem, I will have to buy a licensed copy of Reimage remover.

Mar 21, 2018 10:30 AM

Reply Helpful

Mar 21, 2018 10:33 AM in response to Eric Root In response to Eric Root

I am not sure how to upgrade my OS. Will I have to back up my files before upgrading? I have Seagate Backup Plus but have never had to reinstall files from it and am not quite sure how to do that if i need to.


thank you for your help Eric.

Mar 21, 2018 10:33 AM

Reply Helpful

Mar 21, 2018 10:55 AM in response to Candelsong84 In response to Candelsong84

I am not sure how to upgrade my OS. Will I have to back up my files before upgrading? I have Seagate Backup Plus but have never had to reinstall files from it and am not quite sure how to do that if i need to.


Also, in my first reply to you about my problem, the page shows John Wilson, not Eric Wilson. Don't know if this is where you wanted me to go, but that is what came up when I clicked on the link you gave me.


Thank you for your help Eric.

Mar 21, 2018 10:55 AM

Reply Helpful

Mar 21, 2018 11:06 AM in response to Candelsong84 In response to Candelsong84

You are welcome. Let's try to get this fixed before worrying about upgrading the OS. One step at a time.Try using Malwarebytes rather than download anything from that site. Most long time posters recommend not using any antivirus programs. They often interfere with computer operations and provide little to no protection. Except for testing, I have never had an antivirus program installed on my computer(s).


Download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy. There is no reason to leave it installed once troubleshooting is finished. The free version doesn't update itself. If you need it again, you can download it again.


Malwarebytes Anti-Malware for Mac 10.10 and later


Backups - you should have backups whether you upgrade your OS or not.


You should consider having at least 2 backups on 2 separate drives as hard drives do fail. Time Machine will back up to multiple drives, alternating between them. Another often recommended backup is one that is stored away from your home in case of fire or theft. Since that one isn't backed up daily, I'd recommend a clone. There are also cloud based backup systems you can use for off site storage.


Time Machine Basics


Time Machine Basics (2)



Clone - Carbon Copy Cloner (Often recommended as it has more features than some others)


Clone – Data Backup


Clone – Deja Vu


Clone - SuperDuper


Clone Software – 6 Applications Tested


Commonly Used Backup Methods


Cloud Backup Services - Best


Cloud Backup Services - Best (2)

Mar 21, 2018 11:06 AM

Reply Helpful

Mar 21, 2018 11:15 AM in response to Eric Root In response to Eric Root

Thanks again Eric.


I tried to click on Helpful to your response, but it is blank and wouldn't let me do it. I will download the program written by Thomas Reed and then the Clone - Carbon Copy Cloner. You have been a big help and I really appreciate your quick response!! I'll let you know what happens.

Mar 21, 2018 11:15 AM

Reply Helpful

Mar 21, 2018 11:20 AM in response to Candelsong84 In response to Candelsong84

Thanks again Eric.

When I downloaded the program written by Thomas Reed, I got the message:


This installation requires macOS Yosemite (10.10), El Capitan (10.11), Sierra (10.12) or High Sierra (10.13).


So I will have to upgrade. Which macOS upgrade do you suggest?


I have to run some errands right now, so I will check for your response in about 3 hours.

Mar 21, 2018 11:20 AM

Reply Helpful

Mar 21, 2018 11:50 AM in response to Candelsong84 In response to Candelsong84

You are welcome. I forgot that Malwarebytes now requires 10.10 or later. Go back to this article and do not download anything there. The manual uninstall is straightforward. Go to your Applications folder and look for any suspicious applications you don't recognize. The one mentioned in the article is Babylon. Move any suspicious application to the Trash and restart. Test. Once that is taken care of then consider upgrading.


https://www.2-spyware.com/remove-ib-adnxs-com.html#h-mac-os-x


User uploaded file


I would suggest upgrading to High Sierra to make sure you get the latest security updates and the newest upgrades to Apple programs such as Safari. Make sure you have backups before doing anything. Before deciding what OS to upgrade to, check for application compatibility and a print driver for your printer.


Check to make sure your applications are compatible.


Application Compatibility


El Capitan 10.11 Compatibility information




macOS Sierra 10.12: Compatible Apps



Also check to make sure there is a compatible driver for your printer.


Do a backup before installing, preferable 2 backups on 2 different drives.

Mar 21, 2018 11:50 AM

Reply Helpful

Mar 21, 2018 7:05 PM in response to Eric Root In response to Eric Root

Hi Eric


I didn't find any suspicious entries to delete. This is what my application folder looks like:


I copied it to grab, but can't paste it here. I also have the Stags bluekai.com problem.


I'm not sure why I couldn't find anything. Can you suggest a way I can copy the applications folder to this post like you did?


Thank you in advance for your help.

Mar 21, 2018 7:05 PM

Reply Helpful

Mar 22, 2018 11:05 AM in response to Candelsong84 In response to Candelsong84

You are welcome.


Stags bluekai.com problem.


That will go away with an upgrade.


To post a screen shot, either drag the screen shot into a reply or use the camera in the menu bar. As you found out, copy/paste doesn't work.


User uploaded file

Mar 22, 2018 11:05 AM

Reply Helpful

Mar 22, 2018 12:03 PM in response to Candelsong84 In response to Candelsong84

That is actually not a malware or adware issue. This problem is, unfortunately, normal with Mac OS X 10.9.


Recently, 10.9 systems began to have problems verifying certificates for certain sites. The bluekai.com sites, as well as the Oracle site (who owns bluekai.com), are among the affected sites. Another affected site is ib.adnx.com.


I am not clear at this point what the cause of the problem is, but I have been able to confirm this behavior on a freshly-installed, clean 10.9 system.


Unfortunately, there are only two options available to you. One is to upgrade or downgrade your system. Mac OS X 10.10 and higher do not suffer from this problem, and strangely, for whatever reason, Mac OS X 10.8 is also not affected.


The other option is to stop using Safari and switch to Chrome or Firefox.

Mar 22, 2018 12:03 PM

Reply Helpful

Mar 22, 2018 3:16 PM in response to Eric Root In response to Eric Root

Will have to send the screenshot later. Having trouble with it. I won't be able to work on this until tomorrow.


Can you suggest the 2 drives to use for back-up. Do you use iCloud? I have the seagate back-up plus.


Thank you Eric.

Mar 22, 2018 3:16 PM

Reply Helpful
User profile for user: Candelsong84

Question: when I open MSN, a popup appears that Safari cannot identify ib.adnx.com