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why does my subscription payment keep getting declined

I've been trying for a week to pay for my subscription for OurPact and it keeps getting declined

Posted on Mar 4, 2018 6:02 PM

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Question marked as Best reply

Posted on Mar 4, 2018 6:02 PM

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

5 replies
Question marked as Best reply

Mar 4, 2018 6:02 PM in response to Kvataja

- Are you using a valid payment method? --> Payment methods that you can use in the iTunes Store, App Store, and iBooks Store - https://support.apple.com/HT202631 (Discussions on this forum mention some countries do not accept debit cards, and even if they do some items cannot be purchased with debit cards.)


- If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store - https://support.apple.com/HT203005 - various reasons why payment method is declined.


- If this abruptly started happening try removing and re-entering your payment information - Change or remove your Apple ID payment information - https://support.apple.com/HT201266


- Do the name, address (all spelling, letter case and punctuation), and card numbers exactly match those you have entered? You didn't mis-type anything?


- You entered the 3 digit security code for the card? Correctly?


- The country for the bank and your address are the same as the iTunes Store country you are using?


- See the end of the document linked above for special measures that may be necessary for some cards, plus about contacting your financial institution to make sure your records match.


If you still have a problem contact Apple:

iTunes Store - Contact Us - https://www.apple.com/emea/support/itunes/contact.html

Mar 10, 2018 4:20 PM in response to Kvataja

For subscriptions you need a credit card (not debit card). Could that be the issue? Also, specifically about OurPact, read their agreement carefully. They will not refund anything if it doesn't work the way you expect. And it's capabilities are pretty limited by Apple's security model.


Here's some additional information on declined cards:


A “payment declined” message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer. There are a number of reasons the charge or verification might be declined:

  1. Insufficient balance or account in arrears
  2. Account suspended for suspected fraud (not necessarily by you)
  3. Error in card number
  4. Wrong expiration date
  5. Wrong security (CCV) code
  6. Address in your iTunes account does not match exactly the billing address for the card
  7. The card was not issued in the country of the iTunes store

why does my subscription payment keep getting declined

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