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Question: Guided Access

My iPod Touch 6 is locked under Guided Access, my child has changed the passcode and he does not remember the passcode. What can I do do change the passcode and get out of the Guided Access on the iPod Touch?

iPod touch, iOS 11.2.6

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Mar 4, 2018 7:53 PM in response to SL999 In response to SL999

Have did your child knows the passcode?

End a Guided Access session

If you're using Touch ID on your iOS device, you can use it to end a Guided Access session. First, go to Settings > General > Accessibility > Guided Access > Passcode Settings and turn on Touch ID. Now, when you're using Guided Access, you can end the session by following these steps:

  1. Press the Home button once.
  2. Use Touch ID.

If you're not using Touch ID on your device, follow these steps to end a Guided Access session:

  1. Triple-click the Home button.
  2. Enter the Guided Access passcode.

Mar 4, 2018 7:53 PM

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Mar 4, 2018 8:19 PM in response to ckuan In response to ckuan

Not sure...His friend at school probably helped him out. He was able to change the passcode and make changes to my account name. I am currently stuck on the App under Guided Access, without the passcode, I am unable to go to the setting.


I am trying to change or gain access to the passcode on the iPod Touch via iCould account, however, I can't find the access anywhere.


Please help! Thank you!

Mar 4, 2018 8:19 PM

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Question: Guided Access