Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Hello,I purchased an app on app store but couldn’t get it to work and was charged the full yearly ammount at ones!!?? I immediately canselled the subscription. How and when will I be refunded??

After immediate cancellation of an app purchase how do I get a refund?

Posted on

Reply

Mar 5, 2018 3:06 AM in response to riccifromoudtshoorn In response to riccifromoudtshoorn

You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself; However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are discretionary, not a right.


On your APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you can view, change or cancel them. https://support.apple.com/en-gb/HT202039

Mar 5, 2018 3:06 AM

Reply Helpful
User profile for user: riccifromoudtshoorn

Question: Hello,I purchased an app on app store but couldn’t get it to work and was charged the full yearly ammount at ones!!?? I immediately canselled the subscription. How and when will I be refunded??