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Question: Can't shutdown MacBook Pro after upgrading to macOS High Sierra

Hi, I have a late 2013 MacBook Pro, i7, 16gb ram, 1tb SSD.

I recently upgraded to High Sierra, 10.13.3

I initially noticed that mail was no longer able to search properly - it fails to find e-mails that I can see are there and now the 'flagged' folder is empty despite me having just flagged 4 e-mails.

Then I noticed that spotlight can no longer find applications.

And finally, when I attempted to installed the latest High Sierra update, I realised that I can no longer restart - which I need to do to install. To shutdown I have to press the power key until I eventually power off.

Two days ago an application - Final Cut Pro X began to crash repeatedly when I attempted to copy something.

I have powered on whilst pressing cmd, option, p and r.

I have powered on whilst pressing ctrl, shift and option.

Can anybody help?

MacBook Pro with Retina display, macOS High Sierra (10.13.3)

Posted on


Mar 5, 2018 6:08 AM in response to rupertjoseph In response to rupertjoseph

Please run EtreCheck and post the report here.


Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

Mar 5, 2018 6:08 AM

Reply Helpful

Mar 5, 2018 6:55 AM in response to dominic23 In response to dominic23

Hi Dominic,

Thak you so much for taking the time.

Here is the report:

EtreCheck version: 4.1 (4A162)

Report generated: 2018-03-05 14:50:19

Download EtreCheck from https://etrecheck.com

Runtime: 7:45

Performance: Below Average

Problem: Apps are crashing

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Heavy RAM usage - This machine is using a large amount of RAM.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. It appears to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 15-inch, Late 2013)

MacBook Pro Model: MacBookPro11,3

1 2.6 GHz Intel Core i7 (i7-4960HQ) CPU: 4-core

16 RAM Not upgradeable


8 GB DDR3 1600 ok


8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 115

Video Information:

Intel Iris Pro - VRAM: 1536 MB

NVIDIA GeForce GT 750M - VRAM: 2 GB

Color LCD 2880 x 1800

DELL U3415W 3440 x 1440 @ 60 Hz


disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 500.07 GB

disk1s1 - Macintosh HD (APFS) 500.07 GB 291.81 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 19 MB

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 500.07 GB 2.15 GB

disk2 - HGST G-Drive Mobile USB 1.00 TB

External USB 5 Gbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - T*********e (Journaled HFS+) 999.86 GB

disk3 - LaCie 2big v2 THB USB3 Raid 0 6.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - L***e (Journaled HFS+) 6.00 TB

disk4 - G-RAID Studio 6.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk4s2 - D*****1 (Journaled HFS+) 6.00 TB

disk5 - LaCie 2big v2 THB USB3 Raid 0 12.00 TB (Mechanical)

External Thunderbolt 6 Gigabit Serial ATA

disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk5s2 - B*****P (Journaled HFS+) 12.00 TB

Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (205.43 GB free)


Mount point: /

disk1s4 - VM [APFS VM] 500.07 GB (205.43 GB free)


Mount point: /private/var/vm

disk2s2 - T*********e 999.86 GB (324.81 GB free)

Journaled HFS+

Mount point: /Volumes/T*********e

disk3s2 - L***e 6.00 TB (420.85 GB free)

Journaled HFS+

Mount point: /Volumes/L***e

disk4s2 - D*****1 6.00 TB (2.92 TB free)

Journaled HFS+

Mount point: /Volumes/D*****1

disk5s2 - B*****P 12.00 TB (4.19 TB free)

Journaled HFS+

Mount point: /Volumes/B*****P


Interface en4: AX88179 USB 3.0 to Gigabit Ethernet

Interface fw0: Thunderbolt FireWire

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 3.66 GB available

System Software:

macOS High Sierra 10.13.3 (17D47)

Time since boot: About 4 hours

System Load: 1.87 (1 min ago) 2.15 (5 min ago) 2.32 (15 min ago)


GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist

Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Library/Application Support/Avast/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/PACESupport.plist

Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.digidesign.fwfamily.helper.plist

Executable: /Library/Application Support/Digidesign/FireWire/DigidesignFireWireHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Library/Application Support/Avast/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist

Executable: /Library/Application Support/ElmediaPlayer/empdaemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Library/Application Support/Avast/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.nvidia.cuda.launcher.plist

Executable: /Library/PreferencePanes/CUDA Preferences.prefPane/Contents/Resources/CUDAd.sh start

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.avast.home.userinit.plist

Executable: ~/Library/Application Support/Avast/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist

Executable: /bin/bash -c if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

Fax Extended Survey Program1.1.1
Adobe Application Manager8.0.0.160
Canon IJ On-screen ManualVersion 1.2.2
MP Navigator EX 3Version 3.0.6
iWeb Getting Started1.0.2
XDCAM Drive Utility5.0.2
Adobe UpdaterAdobe Updater
Final Cut Pro7.0.3
Disc Cover 2 RE415
ATEM Software Control
Canon IJ Network Scanner Selector3.1.0
iDVD Getting Started3.8
Apple Qadministrator3.5.3
BT Yahoo! OnlineBTBroadband version 1.0
Toast Titanium10.0 (530)
Cisco WebEx Event Center1505.28.2913.30
Magic Bullet Looks2.0.9
Full Uninstall CoreMelt Plugins
HubManagerBTBroadband version 1.0
Solution Menu1.4.0.203
Red Giant Link0.9.45
Adobe CEF Helper EH2.8.0.446
Adobe Help4.0.244
Remove CoreMelt V2 Plugins
DVD Studio Pro4.2.2
Creative Cloud1.8.0.447
Emicsoft M2TS Converter for Mac1.0
Uninstall NewBlue Color Fixer Pro1.0
Uninstall Product8.0.0.22
Welcome to Snow Leopard94
Uninstall Blackmagic ATEM Switchers1.0
Uninstall Resolve1.0
Apple Qmaster3.5.3
Apple Hardware Test Read Me33.85
Creative Cloud Uninstaller2.8.0.447
DiscCatalogMaker RE5.5.4
iMovie 08 Getting Started1.0.2
GarageBand Getting Started1.0.2
My BTBTBroadband version 1.0
Get Backup 2 RE227
CD Spin Doctor6.0.1
Adobe CEF Helper2.8.0.446
Adobe AIR Updater18.0
AAM Updates Notifier8.0.0.160
iZotope Product Portal1.2.1
ShareFile Desktop Widget2.26.1
Cinema Tools4.5.1
Roxio Restore1.0.4
Soundtrack Pro3.0.1
DivX Preferences1.5.0.60
StuffIt Expander12.0.1
Data Import Utility1.0.0.8
XDCAM Drive Monitor1.0
VTwin Ignition2.6 (64)
Adobe AIR Application Installer18.0
iShowU HD2.3.22
EOS Utility 22.14.20
Easy-PhotoPrint EXVersion 3.0.5
Desktop Video Firmware Updater10.3.4
Creative Cloud Installer2.8.0.447
EOS Web Service Registration Tool1.2.10
iPhoto Getting Started1.0.2
ffmpegX0.0.9y-L r2
AAM Registration Notifier8.0.0.156
iStumblerRelease 99
OMBEA Response 3601.1.0 (1010)
Cisco WebEx Meetings1503.16.2913.10
ReadMe(EOS Utility)
CoreMelt License Installer2.4.4 (58)
ReadMe(Image Handling Library)
Adobe CEF Helper NP2.8.0.446
Remove Lock & Load

Kernel Extensions:

/Applications/Toast 10 Titanium/Toast Titanium.app

[Not Loaded] RoxioBluRaySupport.kext (1.1.6)

[Not Loaded] TDIXController.kext (1.7)

/Library/Application Support/Avast/components/fileshield/signed

[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)

/Library/Application Support/Avast/components/proxy/signed

[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)

/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions

[Not Loaded] DeckLink_Driver.kext (10.3.4 - SDK 10.8)

[Not Loaded] DeckLinkFrameBufferDriver.kext (10.3.4 - SDK 10.8)

[Not Loaded] Blackmagic_Multibridge_Driver.kext (10.3.4 - SDK 10.8)

[Not Loaded] BlackmagicIO.kext (10.3.4 - SDK 10.8)

[Not Loaded] BlackmagicUsbIO.kext (10.3.4 - SDK 10.8)

/Library/Application Support/Blackmagic Design/Blackmagic DeckLink/Unsigned Extensions/DeckLink_Driver.kext/Contents/PlugIns

[Not Loaded] DeckLink_File.kext (10.3.4 - SDK 10.8)

/Library/Application Support/WDSmartWare

[Not Loaded] WD1394HPDriver.kext (1.0.7)

[Not Loaded] WDUSBHPDriver.kext (1.0.6)


[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)

[Not Loaded] AX88179_178A.kext (WEI LU SU, 1.4.0 - SDK 10.9)

[Not Loaded] pdudf.kext (Sony Corporation, 5.02.0d002 - SDK 10.6)

[Not Loaded] pdudfr.kext (Sony Corporation, 5.02.0d002 - SDK 10.6)

[Not Loaded] SONY_PDW-U1.kext (Sony Corporation, 5.02.0d002 - SDK 10.6)


[Not Loaded] LaCieScsiType00.kext (1.9.1 - SDK 10.5)

[Not Loaded] Avid_SCSI.kext (1.2.0)

[Not Loaded] Avid_SCSI_RBC.kext (1.2.0)

[Not Loaded] DigidesignFireWireAudio.kext (7.4.2)

[Not Loaded] DigiDal.kext (8.0.1)

[Not Loaded] DigiIO.kext (8.0.1)

[Not Loaded] DigidesignMbox2Boot.kext (8.0.1)

[Not Loaded] DigidesignMbox2.kext (8.0.1)

[Not Loaded] ElmediaPlayer.kext (1.0)

[Loaded] jmPeripheralDevice.kext (2.0.2 - SDK 10.5)

[Loaded] CUDA.kext (NVIDIA Corporation, 1.1.0)

[Not Loaded] PACESupportFamily.kext (5.7.2)

[Not Loaded] SxSLogicalUnitDriverExpress.kext (Sony Corporation, 2.2.0d001 - SDK 10.6)

[Not Loaded] SxSLogicalUnitDriverUS10.kext (Sony Corporation, 2.2.0d001 - SDK 10.6)

[Not Loaded] SxSLogicalUnitDriverXQD.kext (Sony Corporation, 2.2.0d001 - SDK 10.6)

[Not Loaded] SxSLogicalUnitDriverXQDExpress.kext (Sony Corporation, 2.2.0d001 - SDK 10.6)

[Not Loaded] prodisc_fs.kext (2.2.0)

[Not Loaded] sxsudf_fs.kext (Sony Corporation, 2.2.0d001 - SDK 10.6)

[Not Loaded] FAMProtocol.kext (2.2.0)

[Not Loaded] TelestreamAudio.kext (1.1.0 - SDK 10.8)


[Not Loaded] PACESupportLeopard.kext (5.7.2)

[Not Loaded] PACESupportPanther.kext (5.7.2)

[Loaded] PACESupportSnowLeopard.kext (5.7.2)

[Not Loaded] PACESupportTiger.kext (5.7.2)

Startup Items:

PACESupport Path: /Library/StartupItems/PACESupport

Digidesign Mbox 2 Path: /Library/StartupItems/Digidesign Mbox 2

HP Trap Monitor Path: /Library/StartupItems/HP Trap Monitor

DigidesignLoader Path: /Library/StartupItems/DigidesignLoader

HP IO Path: /Library/StartupItems/HP IO

System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 159 Apple tasks
[Running] 122 Apple tasks

System Launch Daemons:

[Not Loaded] 34 Apple tasks
[Loaded] 178 Apple tasks
[Running] 121 Apple tasks

Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-02-09)
[Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2017-04-06)
[Loaded] com.avast.userinit.plist (? bb25154c - installed 2017-12-20)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2014-10-07)
[Loaded] com.divx.update.agent.plist (? a041d049 - installed 2017-04-05)
[Loaded] com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2017-10-25)
[Loaded] com.lacie.LaCieDesktopManagerAgent.plist (? fa9aef6c - installed 2018-03-05)
[Loaded] com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2017-10-25)
[Loaded] com.intego.backupassistant.agent.plist (? f2f62dfd - installed 2014-08-27)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28)
[Loaded] com.divx.uninstall.player.plist (? 664f994d - installed 2017-10-25)
[Running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-12-20)
[Running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist (Blackmagic Design Inc - installed 2014-12-22)
[Loaded] com.nvidia.CUDASoftwareUpdate.plist (Apple, Inc. - installed 2018-03-05)

Launch Daemons:

[Running] com.eltima.ElmediaPlayer.daemon.plist (? a966cd53 - installed 2017-03-06)
[Loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2018-02-06)
[Loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2009-11-24)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-02-09)
[Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-03-03)
[Loaded] com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2010-09-16)
[Loaded] com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2015-08-12)
[Loaded] com.avast.uninstall.plist (? 22f94791 - installed 2017-12-20)
[Loaded] com.avast.init.plist (? fc55b6fa - installed 2017-12-20)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-01)
[Loaded] com.nvidia.cuda.launcher.plist (? 20f73770 - installed 2016-01-16)
[Running] com.blackmagic-design.streaming.BMDStreamingServer.plist (Blackmagic Design Inc - installed 2014-12-22)
[Loaded] com.blackmagic-design.desktopvideo.XPCService.plist (Blackmagic Design Inc - installed 2014-12-22)
[Running] com.blackmagic-design.DesktopVideoHelper.plist (Blackmagic Design Inc - installed 2014-12-22)
[Loaded] com.oracle.java.JavaUpdateHelper.plist (? 3298096d - installed 2014-01-23)
[Running] com.digidesign.fwfamily.helper.plist (? 3ed06546 - installed 2009-08-11)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13)
[Running] com.intego.BackupAssistant.daemon.plist (? f4eb85c2 - installed 2014-08-27)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-01-09)
[Running] com.avast.update.plist (? 5c6ac355 - installed 2017-12-20)
[Loaded] PACESupport.plist (? ab6b5614 - installed 2009-07-24)

User Launch Agents:

[Loaded] com.digitalrebellion.SoftwareUpdateAutoCheck.plist (? 0 - installed 2015-02-10)
[Loaded] com.digitalrebellion.PreferenceManagerAutoSave.plist (? 0 - installed 2016-10-21)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Other] com.jdibackup.ZipCloud.notify.plist (? 0 - installed )
[Loaded] com.avast.home.userinit.plist (? 0 - installed 2017-12-20)
[Other] com.jdibackup.ZipCloud.autostart.plist (? 0 - installed )

User Login Items:

CompressorHelper SMLoginItem (Mac App Store - installed 2017-12-17)


LoginHelper SMLoginItem (Mac App Store - installed 2017-08-25)

(/Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app)

DashlaneAgent SMLoginItem (installed 2018-02-22)


MemoryCleanHelper SMLoginItem (Mac App Store - installed 2017-07-03)

(/Applications/Memory Clean.app/Contents/Library/LoginItems/MemoryCleanHelper.app)

Internet Plug-ins:

JavaAppletPlugin: 15.0.1 (installed 2015-02-03)

o1dbrowserplugin: (installed 2015-12-15)

nplastpass: 2.5.5 (installed 2015-02-03)

Flip4Mac WMV Plugin: (installed 2015-07-20)

AdobeAAMDetect: AdobeAAMDetect (installed 2015-02-03)

FlashPlayer-10.6: (installed 2018-02-06)

DivX Web Player: (installed 2017-04-24)

AdobePDFViewerNPAPI: 10.1.13 (installed 2015-02-03)

QuickTime Plugin: 7.7.3 (installed 2018-02-07)

Silverlight: 5.1.50901.0 (installed 2016-10-17)

googletalkbrowserplugin: (installed 2015-12-11)

Flash Player: (installed 2018-02-06)

AdobePDFViewer: 10.1.13 (installed 2015-02-03)

iPhotoPhotocast: 7.0 (installed 2015-02-03)

PepperFlashPlayer: (installed 2018-02-06)

EPPEX Plugin: (installed 2015-02-03)

DirectorShockwave: 11.0.3r470 (installed 2015-02-03)

User Internet Plug-ins:

WebEx64: 1.0 (installed 2015-07-17)

Audio Plug-ins:

DVCPROHDAudio: 1.3.2 (installed 2015-02-03)

Safari Extensions:

Dashlane.safariextz - Dashlane Inc. - http://www.dashlane.com (installed 2018-01-19)
Save to Pocket.safariextz - Read It Later, Inc. - http://getpocket.com/ (installed 2015-11-06)

3rd Party Preference Panes:

Blackmagic Desktop Video (installed 2014-12-22)

CUDA Preferences (installed 2016-01-16)

DigidesignMbox2 (installed 2015-02-03)

Digidesign Mbox 2 Pro (installed 2015-02-03)

Flash Player (installed 2018-02-01)

Flip4Mac WMV (installed 2015-07-20)

MacFUSE (installed 2015-02-03)

Paragon NTFS for Mac ® OS X (installed 2016-03-11)

Perian (installed 2015-02-03)

REDcode (installed 2015-04-01)

XDCAM Drive Monitor (installed 2015-02-03)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB - Disk used: 294.64 GB


T*********e [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 56

Oldest backup: 2015-05-25 12:20:38

Last backup: 2018-03-05 14:21:21

Top Processes by CPU:

Process (count)Source% of CPU
mdworker (11)Apple11
plugin-container (4)Mozilla Corporation10
lsd (3)Apple7

Top Processes by Memory:

Process (count)SourceRAM usage
plugin-container (4)Mozilla Corporation2.55 GB
kernel_taskApple1.45 GB
firefoxMozilla Corporation979 MB
Final Cut ProMac App Store763 MB
MailApple393 MB

Top Processes by Network Use:

com.avast.proxyAVAST Software a.s.1 MB82 KB
mDNSResponderApple365 KB132 KB
netbiosdApple73 KB34 KB
apsdApple65 KB39 KB
CalendarAgentApple30 KB15 KB

Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
plugin-container (4)Mozilla Corporation6
mdworker (11)Apple4
com.avast.proxyAVAST Software a.s.2
lsd (3)Apple2

Virtual Memory Information:

Available RAM3.09 GB
Free RAM18 MB
Used RAM12.91 GB
Cached files3.07 GB
Swap Used61 MB

Clean up:



Executable not found



Executable not found


/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility

Executable not found

Diagnostics Information (past 7 days):

2018-03-05 10:18:25 Last Shutdown Cause: 3 - Hard shutdown

2018-03-03 23:52:51 qmasterd Crash

dyld: launch loading dependent libraries

End of report

Mar 5, 2018 6:55 AM

Reply Helpful

Mar 5, 2018 10:55 AM in response to rupertjoseph In response to rupertjoseph

I would remove these 4 apps, utilities and extensions first.

Run EtreCheck agin. Let us see what happens then

Avast: https://www.avast.com/en-id/faq.php?article=AVKB67

Memory cleaner: Find out the HowTo from the the app’s vendor.

Uninstall Dashlane: https://support.dashlane.com/hc/en-us/articles/202699031-How-to-uninstall-Dashla ne


1. Use Malwarebytes Anti-Malware for Mac to remove adware/malware.


Download, install , open, and run it by clicking “Scan” button to remove adware.

Once done, quit Malwarebytes Anti-Malware.

Installer guide: https://support.malwarebytes.com/docs/DOC-1817

The installer may ask you to allow it in System Preferences > Security & Privacy. Allow it.

Keep the Uninstaller to remove the application whenever you decide to remove it.

2. Disable Extensions if any and test.

Safari > Preferences > Extensions

Select, disable all extensions and test.

Enable Extensions one by one and test.

To uninstall any extension, select it and click the “Uninstall” button.

3. Safari > Preferences > Search > Search engine:

Select your preferred search engine.

4. Visit the site you want it to be the Home page

Safari > Preferences > General > Homepage

Click the button “Set to Current Page” button.

5. Restart your Mac.

Mar 5, 2018 10:55 AM

Reply Helpful

Mar 5, 2018 1:59 PM in response to dominic23 In response to dominic23

Hi Dominic23,

Thank you so much for your very detailed reply. I'm afraid though that your suggestion hasn't worked. 'Restart' still results in a black screen but keyboard still illuminated and cursor still visible (you can move the cursor too but I can't make it activate anything).

I also uninstalled the last bit of software I could remember updating before things started to go wrong - a thing called FxFactory but no luck.

Thank you so much for your help so far.

Mar 5, 2018 1:59 PM

Reply Helpful
User profile for user: rupertjoseph

Question: Can't shutdown MacBook Pro after upgrading to macOS High Sierra