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Question: Activation Lock on my iPad and the person that set It up for me is no longer available now what?

How to undo activation lock

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Mar 5, 2018 6:47 AM in response to debrafrommorristown In response to debrafrommorristown

If you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Question marked as Helpful

Mar 5, 2018 6:47 AM in response to debrafrommorristown In response to debrafrommorristown

If you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Mar 5, 2018 6:47 AM

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Question: Activation Lock on my iPad and the person that set It up for me is no longer available now what?