authentication error
i have been trying to login my apple id in my macbook for FaceTime but everytime i login it says "an error occurred due to authentication"
i have been trying to login my apple id in my macbook for FaceTime but everytime i login it says "an error occurred due to authentication"
Can you log into Messages?
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
There is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.
Or fill out and submit this form.
Can you log into Messages?
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
There is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.
Or fill out and submit this form.
i spoke to apple support the 2 tier person was really helpful seemed like the issue was from their end only , the person connected with me through apple screen sharing and he was able to resolve my issue with a few minutes and of course it was free of charge.
Thanks for the feedback. What did they do to resolve the issue? Posting the solution might help others.
authentication error