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Turn off Find My iPhone Activation Lock

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Question: My device is activation lock and when I put the correct password and Apple ID I received this message ( incorrect Apple ID ) cannot be used to unlock this I phone even am sure for my password and Apple ID

i phone 5s iOS 11 I can’t unlock I phone by using Apple ID and password that I used to set it up

iPhone 5s, iOS 9.3.4

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Mar 6, 2018 8:26 AM in response to Niel In response to Niel

Sorry I lost the purchase receipt I talk about 5s dear , but I confirmed am the owner of the device and u can check it by my I cloud . This problem happened when I purchase I phone 6s I have it now and the same iCloud user and password it will be on it . The problem I think happens because I make factory before sign out of I cloud so I appreciate if u help me .best regards

Mar 6, 2018 8:26 AM

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User profile for user: Mjhamad

Question: My device is activation lock and when I put the correct password and Apple ID I received this message ( incorrect Apple ID ) cannot be used to unlock this I phone even am sure for my password and Apple ID