How do I remove a payment method to none with it not allowing me to select none and no one is answering on the technical support line

If you can‘t choose None when you edit your Apple ID payment information - https://support.apple.com/HT203905 - also make sure you don't have any active subscriptions or are set as the Family Organizer for a Family Sharing plan.

You can only choose None when you set your payment method up from the iTunes Store, App Store, iBooks Store, or Mac App Store. None is not an option when you use the Apple ID account page to set your payment method.

Sign in with your Apple ID - https://support.apple.com/HT204053 - "When you sign in to the iTunes & App Store for the first time, you might need to add a credit card or other payment information to help secure your account." 20170919

iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

nicholefrompataskla,

See the steps in the link below:

Change or remove your Apple ID payment information

Good luck.