My iPhone says it's disabled and I need to connect to iTunes

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My iPhone says it's disabled and I need to connect to iTunes

My iPhone says that it's disabled and that I need to connect to iTunes. I have not done anything to this iPhone like typing in the wrong password. All I did was power off my iPhone and then turn it back on. It has been stuck on this screen for 2 days and I have tried to connect it to iTunes but it doesn't work. It doesn't even say how long it's disabled for so I don't know what to do. I'm not sure what iOS update it last had but it must of been some when in October 2017 or November 2017 because it hasn't been letting me update it.

iPhone 6

Posted on Mar 5, 2018 10:37 AM

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Answer 1

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Tesserax

Level 10

148,263 points

Mar 5, 2018 10:38 AM in response to jenjam100

If you forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Answer 2

Tesserax

Level 10

148,263 points

Mar 5, 2018 11:17 AM in response to jenjam100

There are a number of ways your iPhone can become disabled. This article should help you get back to using your iPhone. However, it may require that you completely erase your phone to do so. Hopefully, you have been making regular backups ...

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Answer 3

Mar 5, 2018 11:31 AM in response to jenjam100

Hi

Turn iPhone off Make sure your pc is running the latest iTunes 12.7.3 or later.

Connect lead to USB on your pc Press just the power button down on iPhone don't let go Connect lead to iPhone keep power button pressed down until pc sees iPhone Then wait for restore you may need to do this more than once Before it works.

Cheers

Brian 🇬-1F1E7;

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Answer 4

jenjam100 Author

Level 1

10 points

Mar 5, 2018 10:41 AM in response to Tesserax

I didn't type in a password before it disabled itself though because I had just powered it on.

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My iPhone says it's disabled and I need to connect to iTunes

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