iTunes not working

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4 points

iTunes not working

Got my mac in 2016, and suddenly iTunes just stopped working. The application won't open when I click on it, and yet, it says the application is open. I've tried clicking force quit but it will not respond, and when I try moving it to trash, it won't go to trash because the application is "open." I've downloaded the newest version of iTunes but it still won't work. Not really sure what to do. My video player is also frozen on one of my desktops and will not close. Not sure what to do.

Posted on Mar 5, 2018 1:20 PM

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Answer 1

Neil22R

Community Specialist

Mar 7, 2018 1:35 PM in response to britt140

Hello britt140.

If I'm understanding correctly, you are having some trouble opening iTunes. I will be glad to assist with this issue.

To get started, let's see if you are able to open iTunes in another user account. Here's how:

How to test an issue in another user account on your Mac

Next, see if the issue occurs while in Safe mode. Here's how to start up in safe mode:
Use safe mode to isolate issues with your Mac
Cheers.

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iTunes not working

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