My husband's MacBook has a virus that's causing all kind of weird stuff. When I went to the Apple website to check for a resolution, it popped up with a warning that says viruses were detected and we have to IMMEDIATELY run a scan. We didn't, of course. The website comes up as apple.com-macbook-fixx.cf. How do I fix this?
Apple Watch Sport 38mm (1st Gen)
This is a scam. Do NOT reply, do not agree to run a scan, do not divulge any personal information.
Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).
Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.
If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.
This is a scam. Do NOT reply, do not agree to run a scan, do not divulge any personal information.
Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).
Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.
If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.
If the above doesn't work, go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash. I would also delete all history and do the deletion of web site data again.
One of my MacBooks has a virus
