Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: i'm stuck in Guided access but i didn't set a passcode. I cant unlock or do a hard reset

I'm stuck in guided access. I didn't realize what it was and it never asked for the 6 number passcode. I cant unlock my ipad pro and i'm stuck in facebook and I can't do a hard reset either. Help Please.

Posted on

Reply

Mar 7, 2018 5:43 PM in response to karenfromtemple In response to karenfromtemple

Hello karenfromtemple,

Thank you for using Apple Support Communities. It's my understanding that you're unable to turn off Guided Access on your iPad since you don't have the passcode. You're also unable to unlock the iPad and seem to be stuck in the Facebook app. I'm happy to help.

If you're using Touch ID, press the Home button once and then use Touch ID to end the session. If the issue persists, try force restarting. Be sure to press and hold both the Home and the Top buttons for at least 10 seconds, until you see the Apple logo.

Here's some additional information on Guided Access:
Use Guided Access with iPhone, iPad, and iPod touch

Please let us know if the behavior continues. Include any other troubleshooting steps you may have tried.

Have a great day!

Mar 7, 2018 5:43 PM

Reply Helpful

Mar 7, 2018 5:43 PM in response to karenfromtemple In response to karenfromtemple

Hello karenfromtemple,

Thank you for using Apple Support Communities. It's my understanding that you're unable to turn off Guided Access on your iPad since you don't have the passcode. You're also unable to unlock the iPad and seem to be stuck in the Facebook app. I'm happy to help.

If you're using Touch ID, press the Home button once and then use Touch ID to end the session. If the issue persists, try force restarting. Be sure to press and hold both the Home and the Top buttons for at least 10 seconds, until you see the Apple logo.

Here's some additional information on Guided Access:
Use Guided Access with iPhone, iPad, and iPod touch

Please let us know if the behavior continues. Include any other troubleshooting steps you may have tried.

Have a great day!

Mar 7, 2018 5:43 PM

Reply Helpful
User profile for user: karenfromtemple

Question: i'm stuck in Guided access but i didn't set a passcode. I cant unlock or do a hard reset