Question: Music app crashing
Since I updated my iPhone (7+) to iOS 11.2.6 my Music app will not launch, every time I open it it immediately crashes. I have trawled the internet for a solution but the best anyone can come up with is backing up and restoring but that brings me to my second issue.
This is what I have tried to fix the music app crashing issue:
- Hard restart on the phone
- Closing apps
- Resetting network settings
- Power off/on
None of these have worked
The second issue is that I cannot get my phone to backup to iCloud or my Mac. When I try to backup to iCloud it just says it has failed when I plug into my Mac it says: "iPhone could not be synced because the connection to the iPhone was reset".
In an attempt to fix this issue I have tried the following:
- Restart Mac
- Re-install iTunes
- Delete old backups
- Setup new user on my Mac and plugging into that version of iTunes
- Changing lightning cable
- Changing USB ports
- Switching to sync over wi-fi
(Mac specs: MacOS High Sierra 10.13.3, iTunes 18.104.22.168)
Nothing works and I am starting to get angry, I pay for Apple Music but currently I am not able to use it on my phone (which is where I use it primarily). I suspect one suggested solution will be to take it to an Apple Store but my nearest store is a 90 mile round trip (which of course would be without music!).
iPhone 7 Plus, iOS 11.2.6