How can I do for report a billing problem from my apple ID? I had a report for my billing and i found a buy to my credit card with my apple id but i don't found what is for. What can i do?

How can I do for report a billing problem from my apple ID?

I had a report for my billing and i found a buy to my credit card with my apple id but i don't found what is for. What can i do?

iPhone 6, iOS 9.3.1

Posted on Mar 7, 2018 3:31 AM

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Posted on May 19, 2018 10:56 AM

See View, change, or cancel your subscriptions - Apple Support. Deleting an app won't remove any active subscription associated with it. After cancelling the subscriptions use the contact support links to start a conversation with store and ask if the can refund some or all of the unwanted and unused subscription payments.


tt2

17 replies
Question marked as Top-ranking reply

May 19, 2018 10:56 AM in response to latifafromkuwait

See View, change, or cancel your subscriptions - Apple Support. Deleting an app won't remove any active subscription associated with it. After cancelling the subscriptions use the contact support links to start a conversation with store and ask if the can refund some or all of the unwanted and unused subscription payments.


tt2

Apr 5, 2018 10:39 AM in response to kareyfromparkersburg

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.



  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

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How can I do for report a billing problem from my apple ID? I had a report for my billing and i found a buy to my credit card with my apple id but i don't found what is for. What can i do?

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