Microphone cutting out on FaceTime
WHen FaceTiming our microphone keeps cutting in and out for the other person. We tested the microphone with a video and it doesn’t not cut out at all.
I have done a reset and our iOS is up to date
User profile for user:
chris_g1
User level:
Community Specialist
Hello ToddCarm,
Thank you for using Apple Support Communities. It's my understanding that when on FaceTime calls the audio becomes choppy, but there's no audio issue when recording videos. You've tried great steps to resolve this issue. I'm happy to help.
It's very possible your Wi-Fi connection could be causing this issue. I recommend testing the issue on another Wi-Fi network. Please review the information below:
Let us know the results.
Have a wonderful day!
Thank you for using Apple Support Communities. It's my understanding that when on FaceTime calls the audio becomes choppy, but there's no audio issue when recording videos. You've tried great steps to resolve this issue. I'm happy to help.
It's very possible your Wi-Fi connection could be causing this issue. I recommend testing the issue on another Wi-Fi network. Please review the information below:
If you can't make a FaceTime call on your iPhone, iPad or iPod touchIf you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
Let us know the results.
Have a wonderful day!
