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Question: Slow slow, quick quick, slow

iMac mid-2011

High Sierra 10.13.3


Hi, my Mac is painfully slow on startup (about 20 minutes). Searching Chrome can also be slow and bring up "waiting for cache".


Following another thread on here I've tried 1. turning it on and off, 2. resetting NVRAM and PRAM, 3. resetting SMC, 4. starting in Safe Mode then restarting normally.


But still no luck. Any ideas?


Thanks. Pete

iMac

Posted on

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Question marked as Helpful

Mar 10, 2018 2:44 AM in response to PeteBr In response to PeteBr

I would start by providing an EtreCheck report, we may see evidence of a failing drive or something else causing the issue.


If it appears it's hardware and you want to keep the computer then take it to a third party AASP in your area and have an SSD installed, this will dramatically improve performance. However we may not see evidence of a failing drive, in that case you need to have it professionally diagnosed first. However then again, you may want to funnel the money into getting a new iMac too. In short, you have choices.


If you are not familiar with EtreCheck please follow the directions below.


Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

Question marked as Helpful

Mar 11, 2018 7:30 AM in response to PeteBr In response to PeteBr

Nothing really stands out on the report, as mentioned EtreCheck isn't designed to see if there is hardware issues, that requires taking it to an Apple Authorized Service Provider that has the proper diagnostic tools.


There are some other things you can check including the startup items. Look in System Preferences - Users & Groups - Select your yourself and click Login Items and then remove any that you do not need.


I would also uninstall Google Chrome as a it is resource hog, I would recommend using Safari. You can do some basic resets like resetting the SMC (2-3 times back to back) and resetting the NVRAM and also restarting in Safe Mode and then restarting normally. Instructions for each may be found in the links below:

Reset the System Management Controller (SMC) on your Mac - Apple Support


NVRAM Reset


Safe Mode

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Question marked as Helpful

Mar 10, 2018 2:44 AM in response to PeteBr In response to PeteBr

I would start by providing an EtreCheck report, we may see evidence of a failing drive or something else causing the issue.


If it appears it's hardware and you want to keep the computer then take it to a third party AASP in your area and have an SSD installed, this will dramatically improve performance. However we may not see evidence of a failing drive, in that case you need to have it professionally diagnosed first. However then again, you may want to funnel the money into getting a new iMac too. In short, you have choices.


If you are not familiar with EtreCheck please follow the directions below.


Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

Mar 10, 2018 2:44 AM

Reply Helpful (1)

Mar 10, 2018 2:47 AM in response to rkaufmann87 In response to rkaufmann87

Thanks for the info and suggestions RKaufmann. The EtreCheck is below. By the way, does the 'no major issues' part suggest the HDD is okay? Pete


EtreCheck version: 4.1.1 (4A179)

Report generated: 2018-03-10 19:37:54

Download EtreCheck from https://etrecheck.com

Runtime: 4:08

Performance: Good


Problem: Computer is too slow

Description:

Startup takes ages, more than 20 minutes. Applications often take ages to open - ‘application not responding’ message appears after right clicking on the icon, so have to Force Quit.


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

iMac (21.5-inch, Mid 2011)

iMac Model: iMac12,1

1 2.8 GHz Intel Core i7 (i7-2600S) CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 ok

BANK 1/DIMM0

4 GB DDR3 1333 ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1680 x 1050


Drives:

disk0 - ST31000528AS 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (348.96 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 6.53 GB available


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About an hour

System Load: 1.40 (1 min ago) 1.48 (5 min ago) 1.59 (15 min ago)


Security:

System

Status

Gatekeeper

Mac App Store and identified developers

System Integrity Protection

Enabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.wibu.CodeMeter.Server.plist

Executable: /Applications/CodeMeter.app/Contents/MacOS/CodeMeterMacX -v

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name

Version

Microsoft Error Reporting

2.2.9

Solver

1.0

GarageBand

6.0.5

Equation Editor

14.2.0

Microsoft Chart Converter

14.7.7

My Day

14.7.7

SyncServicesAgent

14.7.7

Wondershare Passport

1.3.0

Remote Desktop Connection

2.1.1

Open XML for Excel

14.7.7

SLLauncher

1.0

Microsoft Clip Gallery

14.7.7

Microsoft Database Utility

14.7.7

RecoveRx

1.1

Waves AU Reg Utility 9

9.91.55

Microsoft Document Connection

14.7.7

MobiSaver

5.0

Microsoft Office Reminders

14.7.7

How To Listen


Microsoft Alerts Daemon

14.7.7

Microsoft Office Setup Assistant

14.4.8

Hola Better Internet

36.0.1985.143

TASCAM US-200 Control Panel

3.22rc1

Microsoft Upload Center

14.7.7

CardFormat

1.0

NanoCount

2.1

Adobe Flash Player Install Manager

28.0.0.161

Wondershare Dr.Fone for iOS

6.3.1

Flickr Uploadr

2.3.1

Microsoft Query

12.0.0

quicklookd32

5.0

DVD Player

5.8

Office365Service

14.7.7

Microsoft Graph

14.7.7

Microsoft Database Daemon

14.7.7

iMovie 9.0

9.0.9

Microsoft Ship Asserts

1.1.4

Microsoft Language Register

14.7.7

InkServer

10.9


Kernel Extensions:

/Applications/CodeMeter.app

[Not Loaded] CmUSBMassStorage.kext (1.0.7)

/System/Library/Extensions

[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)

[Not Loaded] TASCAM_US200.kext (1.00)

/System/Library/Extensions/TASCAM_US200.kext/Contents/PlugIns

[Not Loaded] TASCAM_US200Tiger.kext (1.00)


System Launch Agents:

[Not Loaded]

8 Apple tasks

[Loaded]

178 Apple tasks

[Running]

102 Apple tasks

[Other]

2 Apple tasks


System Launch Daemons:

[Not Loaded]

36 Apple tasks

[Loaded]

184 Apple tasks

[Running]

111 Apple tasks


Launch Agents:

[Loaded]

com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24)

[Loaded]

com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)


Launch Daemons:

[Loaded]

com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24)

[Loaded]

com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02)

[Loaded]

com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-01-16)

[Loaded]

com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)

[Not Loaded]

com.wibu.CodeMeter.Server.plist (? ad0172cc - installed 2018-03-01)

[Loaded]

com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11)


User Launch Agents:

[Running]

com.spotify.webhelper.plist (Spotify - installed 2017-07-12)

[Loaded]

com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11)

[Loaded]

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (Adobe Systems, Inc. - installed 2017-11-01)


Internet Plug-ins:

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-06-21)

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-07)

QuickTime Plugin: 7.7.3 (installed 2018-01-25)

AdobePDFViewerNPAPI: 11.0.23 (installed 2017-11-21)

AdobePDFViewer: 11.0.23 (installed 2017-11-21)

Flash Player: 28.0.0.161 (installed 2018-02-07)

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-13)

PepperFlashPlayer: 28.0.0.161 (installed 2018-02-07)

Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2016-05-29)

Silverlight: 5.1.30514.0 (installed 2015-03-08)


Audio Plug-ins:

TASCAM_US200: Unknown (installed 2015-11-03)


3rd Party Preference Panes:

CodeMeter (installed 2014-10-30)

Flash Player (installed 2018-02-02)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 650.39 GB

Destinations:

T*******d [Local] (Last used)

Total size: 2.00 TB

Total number of backups: 147

Oldest backup: 2012-06-16 16:18:41

Last backup: 2018-02-23 21:19:45


Top Processes by CPU:

Process (count)

Source

% of CPU

Google Chrome Helper (14)

Google, Inc.

23

WindowServer

Apple

11

Dock

Apple

9

Google Chrome

Google, Inc.

9

kernel_task

Apple

7


Top Processes by Memory:

Process (count)

Source

RAM usage

Google Chrome Helper (14)

Google, Inc.

1.55 GB

kernel_task

Apple

762 MB

mdworker (7)

Apple

216 MB

Google Chrome

Google, Inc.

215 MB

Finder

Apple

192 MB


Top Processes by Network Use:

Process

Source

Input

Output

mDNSResponder

Apple

136 KB

84 KB

apsd

Apple

6 KB

15 KB

assistantd

Apple

6 KB

5 KB

netbiosd

Apple

888 B

558 B


Top Processes by Energy Use:

Process (count)

Source

Energy usage (0-100)

WindowServer

Apple

7

Google Chrome Helper (14)

Google, Inc.

6

Google Chrome

Google, Inc.

6

Dock

Apple

2

coreaudiod

Apple

1


Virtual Memory Information:

Available RAM

3.39 GB

Free RAM

618 MB

Used RAM

4.61 GB

Cached files

2.78 GB

Swap Used

0 B


Diagnostics Information (past 7 days):

2018-03-10 19:07:24 Siri.app Crash (once)

BUG IN CLIENT OF LIBDISPATCH: Semaphore object deallocated while in use

2018-03-09 23:12:20 Audio MIDI Setup.app Crash (once)

Performing @selector(iconSetChanged:) from sender NSPopUpButton 0x60000017b0c0

2018-03-08 20:37:47 Reason.app CPU (once)


End of report

Mar 10, 2018 2:47 AM

Reply Helpful
Question marked as Helpful

Mar 11, 2018 7:30 AM in response to PeteBr In response to PeteBr

Nothing really stands out on the report, as mentioned EtreCheck isn't designed to see if there is hardware issues, that requires taking it to an Apple Authorized Service Provider that has the proper diagnostic tools.


There are some other things you can check including the startup items. Look in System Preferences - Users & Groups - Select your yourself and click Login Items and then remove any that you do not need.


I would also uninstall Google Chrome as a it is resource hog, I would recommend using Safari. You can do some basic resets like resetting the SMC (2-3 times back to back) and resetting the NVRAM and also restarting in Safe Mode and then restarting normally. Instructions for each may be found in the links below:

Reset the System Management Controller (SMC) on your Mac - Apple Support


NVRAM Reset


Safe Mode

Mar 11, 2018 7:30 AM

Reply Helpful (1)
User profile for user: PeteBr

Question: Slow slow, quick quick, slow