iMac mid-2011
High Sierra 10.13.3
Hi, my Mac is painfully slow on startup (about 20 minutes). Searching Chrome can also be slow and bring up "waiting for cache".
Following another thread on here I've tried 1. turning it on and off, 2. resetting NVRAM and PRAM, 3. resetting SMC, 4. starting in Safe Mode then restarting normally.
But still no luck. Any ideas?
Thanks. Pete
iMac
Nothing really stands out on the report, as mentioned EtreCheck isn't designed to see if there is hardware issues, that requires taking it to an Apple Authorized Service Provider that has the proper diagnostic tools.
There are some other things you can check including the startup items. Look in System Preferences - Users & Groups - Select your yourself and click Login Items and then remove any that you do not need.
I would also uninstall Google Chrome as a it is resource hog, I would recommend using Safari. You can do some basic resets like resetting the SMC (2-3 times back to back) and resetting the NVRAM and also restarting in Safe Mode and then restarting normally. Instructions for each may be found in the links below:
Reset the System Management Controller (SMC) on your Mac - Apple Support
Nothing really stands out on the report, as mentioned EtreCheck isn't designed to see if there is hardware issues, that requires taking it to an Apple Authorized Service Provider that has the proper diagnostic tools.
There are some other things you can check including the startup items. Look in System Preferences - Users & Groups - Select your yourself and click Login Items and then remove any that you do not need.
I would also uninstall Google Chrome as a it is resource hog, I would recommend using Safari. You can do some basic resets like resetting the SMC (2-3 times back to back) and resetting the NVRAM and also restarting in Safe Mode and then restarting normally. Instructions for each may be found in the links below:
Reset the System Management Controller (SMC) on your Mac - Apple Support
I would start by providing an EtreCheck report, we may see evidence of a failing drive or something else causing the issue.
If it appears it's hardware and you want to keep the computer then take it to a third party AASP in your area and have an SSD installed, this will dramatically improve performance. However we may not see evidence of a failing drive, in that case you need to have it professionally diagnosed first. However then again, you may want to funnel the money into getting a new iMac too. In short, you have choices.
If you are not familiar with EtreCheck please follow the directions below.
Please post an EtreCheckreport of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.
Thanks for the info and suggestions RKaufmann. The EtreCheck is below. By the way, does the 'no major issues' part suggest the HDD is okay? Pete
EtreCheck version: 4.1.1 (4A179)
Report generated: 2018-03-10 19:37:54
Download EtreCheck from https://etrecheck.com
Runtime: 4:08
Performance: Good
Problem: Computer is too slow
Description:
Startup takes ages, more than 20 minutes. Applications often take ages to open - ‘application not responding’ message appears after right clicking on the icon, so have to Force Quit.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, Mid 2011)
iMac Model: iMac12,1
1 2.8 GHz Intel Core i7 (i7-2600S) CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 ok
BANK 1/DIMM0
4 GB DDR3 1333 ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1680 x 1050
Drives:
disk0 - ST31000528AS 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (348.96 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 6.53 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About an hour
System Load: 1.40 (1 min ago) 1.48 (5 min ago) 1.59 (15 min ago)
Security:
System | Status |
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.wibu.CodeMeter.Server.plist
Executable: /Applications/CodeMeter.app/Contents/MacOS/CodeMeterMacX -v
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
Name | Version |
Microsoft Error Reporting | 2.2.9 |
Solver | 1.0 |
GarageBand | 6.0.5 |
Equation Editor | 14.2.0 |
Microsoft Chart Converter | 14.7.7 |
My Day | 14.7.7 |
SyncServicesAgent | 14.7.7 |
Wondershare Passport | 1.3.0 |
Remote Desktop Connection | 2.1.1 |
Open XML for Excel | 14.7.7 |
SLLauncher | 1.0 |
Microsoft Clip Gallery | 14.7.7 |
Microsoft Database Utility | 14.7.7 |
RecoveRx | 1.1 |
Waves AU Reg Utility 9 | 9.91.55 |
Microsoft Document Connection | 14.7.7 |
MobiSaver | 5.0 |
Microsoft Office Reminders | 14.7.7 |
How To Listen | |
Microsoft Alerts Daemon | 14.7.7 |
Microsoft Office Setup Assistant | 14.4.8 |
Hola Better Internet | 36.0.1985.143 |
TASCAM US-200 Control Panel | 3.22rc1 |
Microsoft Upload Center | 14.7.7 |
CardFormat | 1.0 |
NanoCount | 2.1 |
Adobe Flash Player Install Manager | 28.0.0.161 |
Wondershare Dr.Fone for iOS | 6.3.1 |
Flickr Uploadr | 2.3.1 |
Microsoft Query | 12.0.0 |
quicklookd32 | 5.0 |
DVD Player | 5.8 |
Office365Service | 14.7.7 |
Microsoft Graph | 14.7.7 |
Microsoft Database Daemon | 14.7.7 |
iMovie 9.0 | 9.0.9 |
Microsoft Ship Asserts | 1.1.4 |
Microsoft Language Register | 14.7.7 |
InkServer | 10.9 |
Kernel Extensions:
/Applications/CodeMeter.app
[Not Loaded] CmUSBMassStorage.kext (1.0.7)
/System/Library/Extensions
[Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6)
[Not Loaded] TASCAM_US200.kext (1.00)
/System/Library/Extensions/TASCAM_US200.kext/Contents/PlugIns
[Not Loaded] TASCAM_US200Tiger.kext (1.00)
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 178 Apple tasks |
[Running] | 102 Apple tasks |
[Other] | 2 Apple tasks |
System Launch Daemons:
[Not Loaded] | 36 Apple tasks |
[Loaded] | 184 Apple tasks |
[Running] | 111 Apple tasks |
Launch Agents:
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-24) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
Launch Daemons:
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-24) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-01-16) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) |
[Not Loaded] | com.wibu.CodeMeter.Server.plist (? ad0172cc - installed 2018-03-01) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) |
User Launch Agents:
[Running] | com.spotify.webhelper.plist (Spotify - installed 2017-07-12) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) |
[Loaded] | com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist (Adobe Systems, Inc. - installed 2017-11-01) |
Internet Plug-ins:
Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-06-21)
FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-07)
QuickTime Plugin: 7.7.3 (installed 2018-01-25)
AdobePDFViewerNPAPI: 11.0.23 (installed 2017-11-21)
AdobePDFViewer: 11.0.23 (installed 2017-11-21)
Flash Player: 28.0.0.161 (installed 2018-02-07)
SharePointBrowserPlugin: 14.7.7 (installed 2017-11-13)
PepperFlashPlayer: 28.0.0.161 (installed 2018-02-07)
Unity Web Player: UnityPlayer version 5.0.3f2 (installed 2016-05-29)
Silverlight: 5.1.30514.0 (installed 2015-03-08)
Audio Plug-ins:
TASCAM_US200: Unknown (installed 2015-11-03)
3rd Party Preference Panes:
CodeMeter (installed 2014-10-30)
Flash Player (installed 2018-02-02)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 650.39 GB
Destinations:
T*******d [Local] (Last used)
Total size: 2.00 TB
Total number of backups: 147
Oldest backup: 2012-06-16 16:18:41
Last backup: 2018-02-23 21:19:45
Top Processes by CPU:
Process (count) | Source | % of CPU |
Google Chrome Helper (14) | Google, Inc. | 23 |
WindowServer | Apple | 11 |
Dock | Apple | 9 |
Google Chrome | Google, Inc. | 9 |
kernel_task | Apple | 7 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Google Chrome Helper (14) | Google, Inc. | 1.55 GB |
kernel_task | Apple | 762 MB |
mdworker (7) | Apple | 216 MB |
Google Chrome | Google, Inc. | 215 MB |
Finder | Apple | 192 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
mDNSResponder | Apple | 136 KB | 84 KB |
apsd | Apple | 6 KB | 15 KB |
assistantd | Apple | 6 KB | 5 KB |
netbiosd | Apple | 888 B | 558 B |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
WindowServer | Apple | 7 |
Google Chrome Helper (14) | Google, Inc. | 6 |
Google Chrome | Google, Inc. | 6 |
Dock | Apple | 2 |
coreaudiod | Apple | 1 |
Virtual Memory Information:
Available RAM | 3.39 GB |
Free RAM | 618 MB |
Used RAM | 4.61 GB |
Cached files | 2.78 GB |
Swap Used | 0 B |
Diagnostics Information (past 7 days):
2018-03-10 19:07:24 Siri.app Crash (once)
BUG IN CLIENT OF LIBDISPATCH: Semaphore object deallocated while in use |
2018-03-09 23:12:20 Audio MIDI Setup.app Crash (once)
Performing @selector(iconSetChanged:) from sender NSPopUpButton 0x60000017b0c0 |
2018-03-08 20:37:47 Reason.app CPU (once)
End of report
Thanks for your suggestions. Well I tried all those things but nothing's changed - still around half an hour on startup - so I suppose that means I'll have to take it to a service provider.
Thanks again.
Considering its age it's possible you have a failing hard drive.
Thanks. What would you advise?
Slow slow, quick quick, slow
