Did you successfully change its password ( you say 'tried') and if did, did you then also do : What to do after you change your Apple ID or password - Apple Support ? If you did : http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
I tried to change the password but it is still disabled
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User profile for user: ekaterinefrombethesda
Question: why is may apple ID disabled and how ahoukd i unlock it?