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Question:

Question: Should I pay for what I did not use?

One day I download app “Bright - выучи английский»! and try a free 7 days trial. I use it one or two days and never used it again. I don’t like this program.


After three months I see a bill at my account: 22$ (subscribe to this app for 2 months).


Now I cant download and pay for another apps.

Basically I do not want to pay them. I do not like being deceived.


Pay for what you do not use I think is wrong. Can I cancel this check?


Thanks.

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Mar 9, 2018 7:12 AM in response to nikitafromодесса In response to nikitafromодесса

Deleting an app does not cancel a subscription if there is one. You must cancel the subscription:


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


Other ways to contact iTunes Store Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Mar 9, 2018 7:12 AM

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Mar 9, 2018 7:15 AM in response to nikitafromодесса In response to nikitafromодесса

It's your responsibility to cancel the app if you signed up to use it as a trial or as a subscription.

You should have done with before the 7 days you had to use the trial. It is not the apps reminder to tell you to do this and it's not Apples reposnsiblity to remind you of your responsibilities when it was visible to you on the App Store when you bought it.


To manage your monthly charges from Apple see this link:

https://support.apple.com/en-us/HT202039


Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Mar 9, 2018 7:15 AM

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Mar 9, 2018 8:25 AM in response to nikitafromодесса In response to nikitafromодесса

Hi

Go to iTunes main page bottom of page apple I'd click that view I'd Go to manage subscriptions stop the one,s you don't want to pay for.

Go to Emails the bill you got from Apple for this purchase go to bottom of the page click on report a problem.

Cheers

Brian 🇬-1F1E7;

Mar 9, 2018 8:25 AM

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Question: Should I pay for what I did not use?