Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Apple iTunes/ID Problem

I have reset the apple ID/iCloud, iTunes and App Store ID on my iPhone 6+ and it is correct. However, each time I go to the app store I am prompted for the password for my ex-husband's apple id. Also I get prompts through out the day EVERY DAY asking for my ex-husbands password to his apple id. I cannot update any of my apps as a result. I have already spoken with Apple support and thought the issue was resolved, but its not. Please help.

iPhone 6 Plus, iOS 11.2.6

Posted on


Page content loaded

Mar 9, 2018 10:14 AM in response to robbi262 In response to robbi262

Being asked for his id for app updates means that those apps were downloaded by his account - if you want them linked to your account you will have to delete them and buy and download them on your account. That is also likely why you are getting prompts for his password.

Mar 9, 2018 10:14 AM

Reply Helpful
User profile for user: robbi262

Question: Apple iTunes/ID Problem