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Question: How to make a call using Siri on iPhone x

I am not being able to make a call on my iPhone X using Siri.

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Mar 10, 2018 9:11 AM in response to KunalShrestha In response to KunalShrestha

Hello KunalShrestha,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use Siri on your iPhone X to make phone calls. To help with this issue, please make sure you have followed each of these steps from this Apple resource on your situation:

If Siri isn't available, or doesn't understand or respond to questions

Siri might say something like, "Sorry, I'm having trouble connecting to the network," or "Try again in a little while." This is probably a network issue. Check your Internet connection and try again later.

If Siri still doesn't work as expected, try these steps. After each step, try to see if Siri is working.

  1. On your iOS device, go to Settings > Siri & Search, and make sure that Listen for "Hey Siri" and Press Home for Siri or Press Side Button for Siri* are on. Also, go to Settings > General > Restrictions, and make sure that Siri & Dictation isn't off.
  2. Restart your iPhone, iPad, or iPod touch.
  3. Go to Settings > Siri & Search and turn off "Hey Siri" and Press Home for Siri or Press Side Button for Siri*. Then turn both back on again.
  4. If you're using an iOS device, try to use Siri with a headset. If Siri only works when you're using a headset, get help with the microphones on your device.

If Siri still doesn't work, contact Apple Support.

If "Hey Siri" doesn't work

  1. Go to Settings > Siri & Search and make sure that "Hey Siri" is on.
  2. Make sure that your device is face up. Placing your device face down disables "Hey Siri." If you have a Smart Cover on your iPad, it will disable "Hey Siri" if it's closed.
  3. If you have an iPhone 6 or earlier, most iPads, or an iPod touch, you need to plug your device into power to use "Hey Siri." If you have an iPhone 6s and later, or an iPad Pro (12.9-inch) (2nd generation), iPad Pro 10.5-inch, or iPad Pro (9.7-inch), you don't need to plug your device into power to use "Hey Siri."

If "Hey Siri" still doesn't work, turn it off and back on again.


Get help with Siri on your iPhone, iPad, or iPod touch - Apple Support


Cheers!

Mar 10, 2018 9:11 AM

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Mar 13, 2018 7:22 AM in response to KunalShrestha In response to KunalShrestha

Thanks for replying, KunalShrestha, and that additional info, it really helps! Since you're getting a specific error message, could you please answer these questions that will help us isolate this issue?


  1. Does this happen only with one or specific contacts?
  2. If you try to call this contact in the Phone app manually, without Siri, do you get this same error message?
  3. Have you gone into the Contacts app and made sure the info for this contact is correct?

Have a great day and thanks for using the Apple Support Communities!

Mar 13, 2018 7:22 AM

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Mar 13, 2018 7:53 AM in response to KunalShrestha In response to KunalShrestha

Thank you for answering these questions, KunalShrestha. Since this issue is isolated to when you're using Siri, please use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your phone as new to test your issues, and then restore your backup and test the issues again.


How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup


Cheers!

Mar 13, 2018 7:53 AM

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Question: How to make a call using Siri on iPhone x