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If a flashing question mark appears when you start your Mac

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Question: Would these steps erase information that is on my computer? I am not sure if my files are saved.

on my screen a file with a question mark appears but I’m not sure if I saved my files. I don’t wany my files erased. Would following these steps keep my information that was on my computer saved?

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Mar 9, 2018 8:59 AM in response to cristinafromparker In response to cristinafromparker

Ideally you should have had a backup. In theory reinstalling an operating system leaves data file intact, though there is the underlying question as to what caused the system to be broken and did that affect other files too?


The first parts of that document should not affect your files but the third definitely will


If Disk Utility can't repair your startup disk -- erases entire drive.

Mar 9, 2018 8:59 AM

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Question: Would these steps erase information that is on my computer? I am not sure if my files are saved.