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Question: I just purchase a iTunes card put it on my account but payment keeps getting denied

I just put a iTunes card on my account. When I went to make my purchase it came back denied. I checked the account and it shows that the money is there.


I had a credit card on the account but no longer use it.

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Mar 9, 2018 9:16 AM in response to Alajeunesse In response to Alajeunesse

Did you remove the credit card from the account? If it is no longer valid and is still entered it will result in a denied message.


Removing a credit card from an account - Change or remove your Apple ID payment information - https://support.apple.com/HT201266 - More information at: https://discussions.apple.com/message/15891166


If you can‘t choose None when you edit your Apple ID payment information - https://support.apple.com/HT203905 - also make sure you don't have any active subscriptions or are set as the Family Organizer for a Family Sharing plan.


You can only choose None when you set your payment method up from the iTunes Store, App Store, iBooks Store, or Mac App Store. None is not an option when you use the Apple ID account page to set your payment method.


Sign in with your Apple ID - https://support.apple.com/HT204053 - "When you sign in to the iTunes & App Store for the first time, you might need to add a credit card or other payment information to help secure your account." 20170919


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://ssl.apple.com/emea/support/itunes/contact.html

Mar 9, 2018 9:16 AM

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Question: I just purchase a iTunes card put it on my account but payment keeps getting denied