If you want the balance removed from your account try contacting iTunes Support : http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
If you want the balance removed from your account try contacting iTunes Support : http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html
they are not replying.
It can take up to 48 hours - has it been longer than that since you contacted them ?
remove all apple id cents