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Question: Custom cell format option dimmed

Any actionable reason as to why the option “create custom format” is dimmed? Note also that the “Date format” text doesn’t change at any point (pic 2)



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iMac, macOS Sierra (10.12.6), null

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Hi Tuffe,


With no symptoms, it's difficult to suggest any specifics.


Some general actions that may help:


Open a new document from the Template chooser Press and hold the option key as you choose New from Template Chooser in the File menu. Any difference?


Quit and restart Numbers. Open a new blank document. Any change?


Restart your Mac in Safe mode. Launch Numbers. Open a new document. Any change?


Safe mode restart will take longer than usual and the Mac runs a more extensive list of diagnostic and repair routines.

Read this before using: Use safe mode to isolate issues with your Mac - Apple Support


Regards,

Barry

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Mar 9, 2018 10:01 AM in response to Tuffe In response to Tuffe

"Any actionable reason as to why the option “create custom format” is dimmed?"


Any indication of the circumstances under which this occurs?


Start with:

Version number of Numbers (Numbers menu > About Numbers)

Version number of OS X or macOS (Apple menu > About this Mac)


What's on your screen that you are not showing us, but that might have a bearing on your question?


Regards,

Barry

Mar 9, 2018 10:01 AM

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Mar 9, 2018 10:08 AM in response to Barry In response to Barry

"Any indication of the circumstances under which this occurs?"


It is in all circumstances I can just imagine (after trying out to change the circumstances)


"Version number of Numbers (Numbers menu > About Numbers)" - version 4.3.1 (5249)

"Version number of OS X or macOS (Apple menu > About this Mac)" - Sierra 10.12.6


"What's on your screen that you are not showing us, but that might have a bearing on your question?"

Nothing of relevance as far as I understand - an open Numbers file.

Mar 9, 2018 10:08 AM

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Question marked as Solved

Mar 9, 2018 2:08 PM in response to Tuffe In response to Tuffe

Hi Tuffe,


With no symptoms, it's difficult to suggest any specifics.


Some general actions that may help:


Open a new document from the Template chooser Press and hold the option key as you choose New from Template Chooser in the File menu. Any difference?


Quit and restart Numbers. Open a new blank document. Any change?


Restart your Mac in Safe mode. Launch Numbers. Open a new document. Any change?


Safe mode restart will take longer than usual and the Mac runs a more extensive list of diagnostic and repair routines.

Read this before using: Use safe mode to isolate issues with your Mac - Apple Support


Regards,

Barry

Mar 9, 2018 2:08 PM

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Mar 9, 2018 2:08 PM in response to Barry In response to Barry

Hi Barry


"Open a new document from the Template chooser Press and hold the option key as you choose New from Template Chooser in the File menu. Any difference?"


1. I did this - the template worked, and the custom cell configuration was available (not dimmed)

2. I opened my problematic file - custom settings was not available (dimmed)

3. I made a duplicate of the problematic file (located in iCloud) and placed it on my local disk - now very OK, it works.

4. I tested if other files located in the iCloud had same problem - they did not, all worked well.


Conclusion:

a) Your advise helped me to solve the problem - thank you Barry!!

b) The reason for the dimming still unknown.

c) The problem could still be a file specific problem.

Mar 9, 2018 2:08 PM

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Question: Custom cell format option dimmed