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Question: How do I rectify access into apple account. it does not allow me to enter the new card details. it requires date of birth which has not been provided for

Hi!

I am having challenges with my email account which appears to have been blocked on all apple devices.

when I log into my account in particular banking details it requires date of birth which is not provided in the boxes to fill in. I get stuck and no access to either iTunes or iCloud

MacBook Pro

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Mar 9, 2018 11:44 AM in response to 100Ofentse In response to 100Ofentse

What prompted all this? An email?


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment to: reportphishing@apple.com


- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.


https://blog.malwarebytes.com/cybercrime/2018/02/panic-attack-apple-scams-apply- pressure/


If you think this is a phishing attempt and you have already entered sensitive information:


If you think your Apple ID has been compromised - https://support.apple.com/HT204145

Mar 9, 2018 11:44 AM

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Question: How do I rectify access into apple account. it does not allow me to enter the new card details. it requires date of birth which has not been provided for