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Question: IPhone 5c screen goes black and shows almost empty battery

iPhone 5c iOS 10.3.3 is fully charged but suddenly screen goes black, showing an almost empty battery icon. Only way I can get phone back on is to plug in it‘s cable to the wall. Has happened about 8 times Several days apart. What’s happening?

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Mar 9, 2018 11:25 AM in response to ClarkPam In response to ClarkPam

It sounds like a hardware (battery) problem. I suggest the quickest way to get this resolved is to make an appointment at a Genius Bar in an Apple Store near you. Or contact Apple Support. Either way:


Genius Bar Reservation and Apple Support Options - Apple


They have diagnostics available to them that should be able to troubleshoot your problem. And there should be no charge for the diagnostic service.

Mar 9, 2018 11:25 AM

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Mar 9, 2018 11:59 AM in response to javaliga In response to javaliga

Thanks. Genius Bar says the battery is fine. They said only option is to wipe/reset phone. Do you think that will solve this problem? Is this a common problem? I also wish someone knew if these sudden shutdowns are leading up to my phone totally crashing. The option for me to buy another is not possible.

Mar 9, 2018 11:59 AM

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Question: IPhone 5c screen goes black and shows almost empty battery