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If you see 'itunes.com/bill' or an unfamiliar charge on your statement

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Question: Purchases I did not make on my credit card

I was charged $141.05 total on my debit card for purchases I did not make

iPhone 6s Plus, iOS 11.2.5

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Mar 9, 2018 2:03 PM in response to zfJames In response to zfJames

DO NOT click on any links if you received an email 'notifying' you of this charge. Look at your iTunes billing history as explained here: See your purchase history in the App Store or iTunes Store - Apple Support


If it's not there, then you didn't purchase it. Report the email or other notification to Apple as explained here: Phishing & Other Suspicious Emails


If it did get billed to you, then there's two things you need to do:


1. Contact Apple to discuss the charge. The first article listed below is an explanatory link, and the second is a form:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

iTunes Store - Contact Us - Apple Support


2. Secure your Apple ID to make sure that nobody else was using it: If you think your Apple ID has been compromised - Apple Support

Mar 9, 2018 2:03 PM

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Mar 9, 2018 2:13 PM in response to alecia254 In response to alecia254

You need to follow the steps that are provided in the links that I sent you, particularly this link: If you see 'itunes.com/bill' or an unfamiliar charge on your bank, credit card, or debit statement - Apple Support


Did you follow all of those steps? Do you have any specific questions about the process?

Mar 9, 2018 2:13 PM

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Question: Purchases I did not make on my credit card