Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Apple Mail not Adding inbox folder when signing in with an Email

Hi,


I'm having the following problem with my Apple Mail app. When signing in with my hotmail email, only spam and trash folder are showing up, not my inbox folder. Same goes with gmail. Any ideas or fixes? (I have tried deleting and signing in again)


Thank you

MacBook Pro with Retina display, iOS 11.2.6

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Greetings, Marre1234.


It appears you're having an issue with the Mail application on your MacBook Pro. It's not adding the "Inbox" for the email accounts you use. I'm happy to help.


macOS Sierra: Quit apps -- Make certain the Mail app is completely closed, then restart the Mail app while holding down the shift key. If the Mail application opens as it should, quit the Mail application and start it normally.


How to turn on or turn off your Mac -- If the issue persists, restart your MacBook Pro then test the issue.


Use safe mode to isolate issues with your Mac -- Test how it responds in safe mode. If there are no issues, reboot normally and test again in your own user account. Remember this when booting in safe mode: Limited graphics performance in OS X recovery or safe mode


How to test an issue in another user account on your Mac -- If the issue is also happening in safe mode, use this article to create and test another user account. This will demonstrate if the issue is isolated to your account, or if it's system wide.


Let me know how that goes.


Take care!

Posted on

Page content loaded

Question marked as Solved

Mar 10, 2018 8:34 AM in response to Marre1234 In response to Marre1234

Greetings, Marre1234.


It appears you're having an issue with the Mail application on your MacBook Pro. It's not adding the "Inbox" for the email accounts you use. I'm happy to help.


macOS Sierra: Quit apps -- Make certain the Mail app is completely closed, then restart the Mail app while holding down the shift key. If the Mail application opens as it should, quit the Mail application and start it normally.


How to turn on or turn off your Mac -- If the issue persists, restart your MacBook Pro then test the issue.


Use safe mode to isolate issues with your Mac -- Test how it responds in safe mode. If there are no issues, reboot normally and test again in your own user account. Remember this when booting in safe mode: Limited graphics performance in OS X recovery or safe mode


How to test an issue in another user account on your Mac -- If the issue is also happening in safe mode, use this article to create and test another user account. This will demonstrate if the issue is isolated to your account, or if it's system wide.


Let me know how that goes.


Take care!

Mar 10, 2018 8:34 AM

Reply Helpful (1)
User profile for user: Marre1234

Question: Apple Mail not Adding inbox folder when signing in with an Email