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Question: I received a WhatsApp message from a number with +54 (Argentina), saying that it was Apple Inc. asking for a device of mine. Usually they send me a mail. Is this chat really official?

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Hello Javier,

Thank you for using Apple Support Communities!

I understand from your post that you received a call that looks like it is from Apple Support via WhatsApp. Apple Support does not use WhatsApp to contact Apple users. The following article has information about this you may find helpful:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Best Regards.

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Mar 10, 2018 11:36 AM in response to JavierJmnz In response to JavierJmnz

Hello Javier,

Thank you for using Apple Support Communities!

I understand from your post that you received a call that looks like it is from Apple Support via WhatsApp. Apple Support does not use WhatsApp to contact Apple users. The following article has information about this you may find helpful:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Best Regards.

Mar 10, 2018 11:36 AM

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Question: I received a WhatsApp message from a number with +54 (Argentina), saying that it was Apple Inc. asking for a device of mine. Usually they send me a mail. Is this chat really official?