Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Intermittent kernel panic in 2017 iMac

I have a 2017 27-inch iMac for work. It isn't tied to an Apple ID, which reduces my ability to update software, but ultimately it will be shipped back to my employer and integrated into their network after I finish remote work on a Final Cut Pro X project.


For the last couple days I have had Kernel Panics at least every hour, sometimes more often, when doing browser-based transcription, and I am concerned about losing work or corrupting files once I go back to video editing. Panics have been triggered whether I use Firefox, Chrome, or Safari - and often, but not always, when I'm working with the transcription service Trint. Updating High Sierra doesn't seem to help.


No changes nor software updates appear to have preceded this. I've unplugged my external hard drive and turned off my bluetooth headphones. Only third party hardware left are two 16GB RAM sticks and a printer that until now haven't been a problem. The only third party software are Adobe Creative Cloud and aforementioned browsers.


Thank you for your time!


Model info:

iMac (Retina 5K, 27-inch, 2017)

MacOS High Sierra 10.13.3 (17D102)

Processor Name: Intel Core i7

Processor Speed: 4.2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 36 GB

Radeon Pro 580 8 GB graphics

500GB storage capacity



Most Recent Kernel Panic logs

*** Panic Report ***

panic(cpu 6 caller 0xffffff8018351ba2): "Invalid queue element linkage for 0xffffff806a3ba4c0: next 0xffffff80748f8b70 next->prev 0xffffff806a3ba4c0 prev 0xffffff807428fde0 prev->next 0xffffff806a33a4c0"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-457 0.41.2/osfmk/kern/queue.h:245

Backtrace (CPU 6), Frame : Return Address

0xffffff9650bd37d0 : 0xffffff801824f606

0xffffff9650bd3820 : 0xffffff801837c654

0xffffff9650bd3860 : 0xffffff801836e149

0xffffff9650bd38e0 : 0xffffff8018201120

0xffffff9650bd3900 : 0xffffff801824f03c

0xffffff9650bd3a30 : 0xffffff801824edbc

0xffffff9650bd3a90 : 0xffffff8018351ba2

0xffffff9650bd3bf0 : 0xffffff80182d0a70

0xffffff9650bd3d50 : 0xffffff80182d227b

0xffffff9650bd3f00 : 0xffffff801836e6b2

0xffffff9650bd3fa0 : 0xffffff8018201032



BSD process name corresponding to current thread: mds



Mac OS version:

17D47



Kernel version:

Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64

Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C

Kernel slide: 0x0000000017e00000

Kernel text base: 0xffffff8018000000

__HIB text base: 0xffffff8017f00000

System model name: iMac18,3 (Mac-BE088AF8C5EB4FA2)



System uptime in nanoseconds: 5472514288

last loaded kext at 1499604277: com.apple.driver.usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f99063000, size 49152)

loaded kexts:

com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2

com.apple.filesystems.apfs 748.41.3

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0








*** Panic Report ***

panic(cpu 0 caller 0xffffff801816e339): Kernel trap at 0xffffff8018075337, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000050411610, CR3: 0x00000009201e7043, CR4: 0x00000000003627e0

RAX: 0x00000002645cc0a5, RBX: 0xffffff80185260e0, RCX: 0x0000000000000000, RDX: 0x00000002646c02e5

RSP: 0xffffff9650c3be70, RBP: 0x0000000050411640, RSI: 0x0000000000000000, RDI: 0xffffff80750eaa80

R8: 0xffffff80185260e0, R9: 0x00000000000f4240, R10: 0x0000000000000001, R11: 0x0000000000000246

R12: 0x00000000000f4240, R13: 0x0000000000000000, R14: 0xffffff80185260e0, R15: 0xffffff80750eaa80

RFL: 0x0000000000010282, RIP: 0xffffff8018075337, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000050411610, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0, VF: 1



Backtrace (CPU 0), Frame : Return Address

0xffffff9650c3b920 : 0xffffff801804f606

0xffffff9650c3b970 : 0xffffff801817c654

0xffffff9650c3b9b0 : 0xffffff801816e149

0xffffff9650c3ba30 : 0xffffff8018001120

0xffffff9650c3ba50 : 0xffffff801804f03c

0xffffff9650c3bb80 : 0xffffff801804edbc

0xffffff9650c3bbe0 : 0xffffff801816e339

0xffffff9650c3bd60 : 0xffffff8018001120

0xffffff9650c3bd80 : 0xffffff8018075337

No mapping exists for frame pointer

Backtrace terminated-invalid frame pointer 0x50411640



BSD process name corresponding to current thread: displaypolicyd



Mac OS version:

17D47



Kernel version:

Darwin Kernel Version 17.4.0: Sun Dec 17 09:19:54 PST 2017; root:xnu-4570.41.2~1/RELEASE_X86_64

Kernel UUID: 18D901F1-4A03-3FF1-AE34-C26B2732F13C

Kernel slide: 0x0000000017c00000

Kernel text base: 0xffffff8017e00000

__HIB text base: 0xffffff8017d00000

System model name: iMac18,3 (Mac-BE088AF8C5EB4FA2)



System uptime in nanoseconds: 10275841696

last loaded kext at 9875104609: com.apple.driver.AppleHIDKeyboard 203 (addr 0xffffff7f9c33d000, size 40960)

loaded kexts:

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.30

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.kext.AMDFramebuffer 1.6.0

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.kext.AMDRadeonX4000 1.6.0

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDRadeonX4200 1.6.0

com.apple.driver.AGDCBacklightControl 3.16.2

com.apple.kext.AMD9520Controller 1.6.0

com.apple.kext.AMD9500Controller 1.6.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.10.2

com.apple.driver.AppleIntelKBLGraphics 10.3.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.eficheck 1

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.2f2

com.apple.driver.AppleGFXHDA 100.1.3

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.iokit.IOBluetoothUSBDFU 6.0.2f2

com.apple.filesystems.apfs 748.41.3

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleMultitouchDriver 1204.13

com.apple.driver.AppleInputDeviceSupport 1201.8

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.2f2

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.kext.AMDSupport 1.6.0

com.apple.AppleGPUWrangler 3.16.2

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IONDRVSupport 517.22

com.apple.kext.AMDRadeonX4000HWServices 1.6.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOSurface 209.2.2

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


Model Name: iMac

Model Identifier

Memory: 36 GB

iMac with Retina 5K display, macOS High Sierra (10.13.3)

Posted on

Reply
Question marked as Apple Recommended
Answer:
Answer:

I would certainly have an adequate backup plan in place.


If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem - Apple Sup…

Posted on

Page content loaded

Question marked as Apple Recommended
User profile for user: SalixArctica

Question: Intermittent kernel panic in 2017 iMac