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Question: Why does it take 24hrs to get recovery instructions for a lost iTunes account?

My wife has forgotten her iTunes password, so I am trying to recover it for her. I have followed the instructions on the iforgot site, and entered all her details, then I am given notice that her recovery details will take 24hrs to be ready, and that instructions will be sent in 24hrs time.


Why does it take this long??


I have done this two days ago, and no messages came through, no phone call was made, and now I have to go through the whole process again, and hopefully get some instructions tomorrow.


Why does it take this long??


She has just purchased a new iPhone, which is still sitting in the box before she can finish setting it up, when she has the new iTunes details.


Why does it take this long??

iMac (27-inch, Late 2012), OS X El Capitan (10.11), 32GB RAM, 3TB Fusion Drive

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User profile for user: Maalong

Question: Why does it take 24hrs to get recovery instructions for a lost iTunes account?