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Question: Hello! Today I was charged for an application that I cannot afford. What can I do to cancel the purchase? It is very important! Thank you.

Hello! Today I was charged for an application that I cannot afford. What can I do to cancel the purchase? It is very important! Thank you.

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Clickhereand ask the iTunes Store staff for a refund, or if you got an email receipt, use the Report A Problem link in it.

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Mar 9, 2018 9:09 PM in response to endzhe In response to endzhe

You haven't received a bill or receipt?? That is concerning. Where did you see this then? If only in an email:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment to: reportphishing@apple.com


- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.


https://blog.malwarebytes.com/cybercrime/2018/02/panic-attack-apple-scams-apply- pressure/

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Question marked as Helpful

Mar 9, 2018 9:09 PM in response to endzhe In response to endzhe

You haven't received a bill or receipt?? That is concerning. Where did you see this then? If only in an email:


Identifying legitimate emails from the iTunes Store - http://support.apple.com/HT201679 - lacking in specifics, the next link is better:


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - https://support.apple.com/HT204759


Forward attempts as an attachment to: reportphishing@apple.com


- Apple e-mails address you by your real name, not something like "Dear Customer" , "Dear Client" or an e-mail address.

- Apple e-mails originate from @apple.com or @itunes.com but I think it is possible to spoof a sender address

- Mouse over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Mar 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for your social security number anywhere.


https://blog.malwarebytes.com/cybercrime/2018/02/panic-attack-apple-scams-apply- pressure/

Mar 9, 2018 9:09 PM

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Mar 9, 2018 9:09 PM in response to Limnos In response to Limnos

Thank you! It was an expensive reading subscription charging monthly. The usual amount was withdrawn from my CC this morning, but that was unwanted, I just couldn’t unsubscribe it in advance.. now I want to get rid of the app and, if possible, get back money cause I can’t afford it anymore

Mar 9, 2018 9:09 PM

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Question: Hello! Today I was charged for an application that I cannot afford. What can I do to cancel the purchase? It is very important! Thank you.