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Question: Apple Tv 4K remote left touch surface not working

Apple Tv 4K remote right touch surface not working normally. Under normal condition holding the side should fast forward videos for example but for me it just shows the menu which tells me that it registers my fingers pressures but doesn't apply it.


However, if I press it hard, two times as if I press the left side, it works. The click sound that it makes is also different than the right side of the touchscreen.


The left side makes a louder click and immediately take the video back.


It seems that the remote is broken. Please let me know if you have had difficulty skipping or fast-forwarding videos.

Apple TV (4th generation), null

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Mar 9, 2018 11:02 PM in response to ckuan In response to ckuan

correct that's one way but you can also hold the right side or left side of the touch surface, check the link below.


https://support.apple.com/en-ca/HT205305


My issue is that the hold function only work for going backward and not for fast forwarding.

Mar 9, 2018 11:02 PM

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Mar 10, 2018 8:15 AM in response to ckuan In response to ckuan

yes that's correct. As a previous Apple Tv owner I am aware of how to skip. My question is that the clicking right side of the touch surface of my new Apple TV 4K does not skip unless it is pressed with so much force.


Can you comment if your 4k remotes works probably?

Mar 10, 2018 8:15 AM

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User profile for user: arasa_ca

Question: Apple Tv 4K remote left touch surface not working