User profile for user: Briansyddall Briansyddall User level: Level 7 25,521 points Mar 10, 2018 12:28 AM in response to amalfromkodali Hi Try a reboot press the power button down &menu button hold both down until you see apple logo this can take 30 seconds.Cheers Brian 🇬-1F1E7; Show more Less Reply Link