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Question: Keynote lags on external monitor

When I plug my MBP into an external monitor, Keynote animations/transitions lag, sometimes for several seconds. It completely messes up my animations.


This has happened on several different monitors, including my Dell P2715Q, but also on the projectors I use. This happens whether the displays are mirrored or not.


Activity Monitor showed just now that I have about 6GB of 16GB of RAM free (just running Keynote and Chrome).


I've tried unclicking "Displays have separate spaces" in Mission Control as suggested in a previous post.


Any suggestions?


MacBook Pro (Retina, 15-inch, Mid 2014)

10.13.3

2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

MacBook Pro with Retina display, macOS High Sierra (10.13.3), 2014 MBP

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Question marked as Helpful

Mar 11, 2018 5:57 PM in response to ichifish In response to ichifish

This is not normal operation for MBP's and Keynote so I suggest you download and install Etrecheck, to see whats preventing your system from working at optimum. Download, install, run the application then post the results so we can can advise appropriately.


You will find full details about Etrecheck on the website here: Etrecheck

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Question marked as Helpful

Mar 11, 2018 5:57 PM in response to ichifish In response to ichifish

This is not normal operation for MBP's and Keynote so I suggest you download and install Etrecheck, to see whats preventing your system from working at optimum. Download, install, run the application then post the results so we can can advise appropriately.


You will find full details about Etrecheck on the website here: Etrecheck

Mar 11, 2018 5:57 PM

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Mar 11, 2018 5:51 PM in response to Gary Scotland In response to Gary Scotland

Thanks, Gary. I ran Etrecheck, and it reports that I don't have any major issues, other than Chrome using a lot of RAM (I had just Chrome and Etrecheck open). I had 25-30 tabs open in two windows when I ran the check, which is about normal for me, and has been since I got the MBP (i.e. before the current problem became severe). Also, since I frequently run RAM intensive programs (Adobe CC), I didn't think this would be a problem.


I still have the same problem with lag when I quit out of Chrome, too.


I don't suspect the issue is related, but my camera crapped out last summer.


The full report is below. Thanks for your help. I really appreciate it.


EtreCheck version: 4.1.3 (4A188)

Report generated: 2018-03-12 09:32:57

Download EtreCheck from https://etrecheck.com

Runtime: 3:15

Performance: Good


Problem: Other problem

Description:

When I’m using an external monitor, Keynote presentations have severe lag on transitions and animations, even with plenty of ram available and relatively small Keynote files. Some lag is present on MBP display, but the “normal” variety -nothing to worry about there.


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

High battery cycle count - Your battery may be losing capacity.

Clean up - There are orphan files that could be removed.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2014)

MacBook Pro Model: MacBookPro11,3

1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 ok

BANK 1/DIMM0

8 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1046


Video Information:

Intel Iris Pro - VRAM: 1536 MB

NVIDIA GeForce GT 750M - VRAM: 2 GB

Color LCD 3360 x 2100

DELL P2715Q 3008 x 1692 @ 60 Hz


Drives:

disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 500.07 GB

disk1s1 - Macintosh HD (APFS) 500.07 GB 442.66 GB

disk1s2 - Preboot (APFS) [APFS Preboot] 500.07 GB 19 MB

disk1s3 - Recovery (APFS) [Recovery] 500.07 GB 510 MB

disk1s4 - VM (APFS) [APFS VM] 500.07 GB 2.15 GB


Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (54.57 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 500.07 GB (54.57 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en6: iPad

Interface en5: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: About a day

System Load: 2.75 (1 min ago) 2.46 (5 min ago) 2.38 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/xxx.qnation.PeerGuardian.locum.plist

Executable: /Library/PrivilegedHelperTools/xxx.qnation.PeerGuardian.locum

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/org.pqrs.Karabiner.load.plist

Executable: /Library/Application Support/org.pqrs/Karabiner/startup.sh start

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

Name Version
Adobe AIR Uninstaller 16.0
DVD Player 5.8
SwitchBoard SBSV 2.0.13.7486
Install 4.3.0.256
InkServer 10.9
dontstarve_steam 1.0
{41C543D4-AC29-4B7E-B95D-D73B7EB2EFBB} 6.0.98.0
Microsoft Error Reporting 2.2.9
Android File Transfer 1.0
ExtendScript Toolkit ESTK CS6 3.8.0.12
Hangouts 36.0.1985.125
Microsoft OneNote 15.11.2
Disk Inventory X 1.0
AAM Registration Notifier 3.0.64.0
Microsoft Ship Asserts 1.1.4
Sharepod 4.0.3.1
zoom.us 4.1.11049.1024
Mullvad 63
dynamiclinkmanager 6.0.0
COMP_1_1_32 4.3.0.256
AAMLauncherUtil 10.0.0.49
Acrobat Distiller 10.1.16
AAM Updates Notifier 9.0.0.281
LuminoCity 1.0
quicklookd32 5.0
CORG_1_1_32 4.3.0.256
Adobe InDesign CS6
Adobe Flash Player Install Manager 16.0.0.305
Word Realms 1.1.0
COCM_1_0_32 4.3.0.256
SA Color Finesse 3 UI 3.0.15(314)
Botanicula 1.0.0
CDEC_1_0_0 4.3.0.256
Steam 1.5
Uninstaller 4.3.0.256
Adobe Application Manager 10.0.0.49
uTorrent 1.8.7
Adobe After Effects Render Engine
Audacity 2.1.1.0
IDSN_13_0_1 4.3.0.256
Adobe Widget Browser 2.0 Build 348
adobe_licutil 10.0.0.208
Adobe AIR Application Installer 16.0
AEFT_15_0_0 4.3.0.256
ILST_22_0_1 4.3.0.256
TheWalkingDead 1.0.22
dynamiclinkmediaserver 6.0.1
Adobe AIR Updater 16.0
CORE_1_0_32 4.3.0.256
Dyscourse Unity Player version 5.0.2f1
COPS_1_0_32 4.3.0.256
CS6ServiceManager 3.0.44
Adobe Help 4.0.244


Kernel Extensions:

/Applications/zoom.us.app

[Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)

/Library/Application Support/org.pqrs/Karabiner

[Loaded] Karabiner.signed.kext (Fumihiko Takayama, 10.21.0 - SDK 10.11)

/Library/Application Support/org.pqrs/Karabiner-VirtualHIDDevice/Extensions

[Loaded] org.pqrs.driver.Karabiner.VirtualHIDDevice.v050000.kext (Fumihiko Takayama, 5.0.0 - SDK 10.13)

/Library/Extensions

[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)

[Not Loaded] TASCAM_US1xx.kext (Ploytec GmbH, 3.00d8 - SDK 10.7)

/System/Library/Extensions

[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.8-2 - SDK 10.9)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 166 Apple tasks
[Running] 116 Apple tasks


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 180 Apple tasks
[Running] 115 Apple tasks


Launch Agents:

[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-02-21)
[Running] org.pqrs.karabiner.karabiner_console_user_server.plist (Fumihiko Takayama - installed 2018-02-21)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-03-03)
[Running] com.wacom.wacomtablet.plist (? 9e9edb5e - installed 2014-04-01)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)
[Loaded] com.oracle.java.Java-Updater.plist (? 2b378d1 - installed 2017-12-20)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-03)
[Loaded] xxx.qnation.PeerGuardian.locum.plist (? 9860740b - installed 2015-03-13)
[Loaded] com.bombich.ccc.plist (? 41245744 - installed 2014-08-27)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-17)
[Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2013-06-17)
[Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2018-02-21)
[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2015-02-03)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-24)
[Running] org.pqrs.karabiner.karabiner_grabber.plist (Fumihiko Takayama - installed 2018-02-21)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (Cyberghost SRL - installed 2016-11-05)
[Loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb - installed 2015-07-01)
[Not Loaded] org.pqrs.Karabiner.load.plist (? 44439558 - installed 2016-07-06)


User Launch Agents:

[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11)
[Other] com.valvesoftware.steamclean.plist (? 0 - installed )
[Loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist (? 0 - installed 2015-09-24)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)
[Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-28)
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-03-03)
[Loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2015-01-09)
[Other] com.apple.CSConfigDotMacCert-ichifish@me.com-SharedServices.Agent.plist (? 0 - installed )


User Login Items:

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

AdobeResourceSynchronizer Application (Adobe Systems, Inc.

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-25)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

BetterSnapTool Application (Mac App Store

(/Applications/BetterSnapTool.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

Karabiner Application (Fumihiko Takayama

(/Applications/Karabiner.app)

HyperDock Helper Application

(/Library/PreferencePanes/HyperDock.prefpane/Contents/Resources/HyperDock Helper.app)


Internet Plug-ins:

DirectorShockwave: 12.1.7r157 (installed 2015-02-05)

Unity Web Player: UnityPlayer version 5.2.2f1 (installed 2015-10-20)

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-09-12)

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2014-04-01)

AdobeAAMDetect: 3.0.0.0 (installed 2018-02-21)

FlashPlayer-10.6: 16.0.0.305 (installed 2015-03-07)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-03-03)

QuickTime Plugin: 7.7.3 (installed 2018-01-19)

Flash Player: 16.0.0.305 (installed 2015-03-07)

SharePointBrowserPlugin: 14.5.2 (installed 2015-06-21)

AdobePDFViewer: 18.011.20038 (installed 2018-03-03)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-30)


User Internet Plug-ins:

ZoomUsPlugIn: 4.1.11049.1024 (installed 2017-11-16)


Audio Plug-ins:

TASCAM_US1xx: Unknown (installed 2013-12-06)


3rd Party Preference Panes:

Flash Player (installed 2015-02-03)

Flip4Mac WMV (installed 2013-03-30)

HyperDock (installed 2016-09-21)

Java (installed 2018-01-30)

WacomTablet (installed 2014-05-26)


Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB - Disk used: 445.49 GB

Destinations:

2***********E [Local] (Last used)

Total size: 1.50 TB

Total number of backups: 2

Oldest backup: 2018-02-26 14:36:55

Last backup: 2018-02-26 15:07:53


Top Processes by CPU:

Process (count) Source % of CPU
Google Chrome Helper (34) Google, Inc. 13
WindowServer Apple 10
kernel_task Apple 4
Google Chrome Google, Inc. 3
Adobe (4) 1


Top Processes by Memory:

Process (count) Source RAM usage
Google Chrome Helper (34) Google, Inc. 2.25 GB
kernel_task Apple 1.25 GB
softwareupdated Apple 678 MB
mdworker (7) Apple 303 MB
WindowServer Apple 250 MB


Top Processes by Network Use:

Process Source Input Output
Dropbox Dropbox, Inc. 1 MB 980 KB
mDNSResponder Apple 1 MB 82 KB
apsd Apple 9 KB 6 KB
netbiosd Apple 5 KB 3 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
Google Chrome Helper (34) Google, Inc. 6
WindowServer Apple 4
Google Chrome Google, Inc. 1
Adobe (4) 1
Creative Cloud Adobe Systems, Inc. 0


Virtual Memory Information:

Available RAM 7.20 GB
Free RAM 3.71 GB
Used RAM 8.80 GB
Cached files 3.48 GB
Swap Used 44 MB


Software Installs (past 30 days):

Name Version Install Date
Evernote 7.0.2 2018-03-04
Affinity Designer 1.6.1 2018-03-04


Clean up:

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

/Users/[redacted]/Library/Application Support/Steam/SteamApps/steamclean

Executable not found

~**********************************************************h@m****************** *************t

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert

Executable not found


Diagnostics Information (past 7 days):

2018-03-09 14:47:36 Adobe CEF Helper.app Crash (once)

2018-03-08 15:05:07 Adobe Audition CC 2018.app CPU (once)

2018-03-07 19:49:40 Microsoft Excel.app CPU (once)

2018-03-07 19:11:32 WindowServer Crash (once)

StartTime:2018-03-03 20:42:34

GPU:IG&NV

MetalDevice for accelerator(0x3f2b): 0x7ff6c3b58088 (MTLDevice: 0x7ff6c1839400)

MetalDevice for accelerator(0x421f): 0x7ff6c1557218 (MTLDevice: 0x7ff6c501d600)

IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/P0P2@1/IOPP/GFX0@0/NVDA,D isplay-A@0/NVDA

Assertion failed: (false && "10 seconds of continuous GPU Driver unreadiness, relaunching WindowServer"), function IMGGraphicsStackReadinessFailure, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/SkyLight/SkyLight-312.23.4/SkyL ight/Server/Windows/Updater.cc, line 3052.

2018-03-06 10:10:10 Adobe After Effects CC 2018.app CPU (once)


End of report

Mar 11, 2018 5:51 PM

Reply Helpful

Mar 14, 2018 9:26 AM in response to ichifish In response to ichifish

As Etrecheck has indicated you are running out of RAM which will certainly impact on running a second display.

You have a dedicated graphics Card in your system but its not helping in this case. Chrome is a disaster for hogging every ounce of memory so try creating a new user account dedicated to using Keynote:


  • Apple Menu > System Preferences > Users and Groups; click the padlock button to allow you to make changes (bottom left) then enter your password.
  • Click the + button to create a new user and create a user with Admin rights.
  • Log in as the new user and go to the Login items tab, remove anything listed by selecting then clicking the minus button
  • test keynote without running any other applications.

Mar 14, 2018 9:26 AM

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User profile for user: ichifish

Question: Keynote lags on external monitor