Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: PrincePanda
PrincePanda Author
User level: Level 1
9 points

Charged twice for Movie Pack

I have been charged twice for the James Bond Movie Collection in 2 x transactions of £99.99. When I tried to get the second charge refunded, the iTunes app told me that the purchase was not eligible for refund. This is frustrating the life out of me.

Posted on Mar 10, 2018 2:01 AM

Reply
Question marked as Best reply
User profile for user: King_Penguin
King_Penguin
User level: Level 10
334,138 points

Posted on Mar 10, 2018 2:04 AM

The purchase shows twice on your iTunes account's purchase history, one isn't just : About payment card authorisation holds in the iTunes Store - Apple Support ? If it does show twice then as well as the 'report a problem' site (http://reportaproblem.apple.com) you could try contacting iTunes Support via http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html

View in context

Similar questions

4 replies
Question marked as Best reply
User profile for user: King_Penguin
King_Penguin
User level: Level 10
334,138 points

Mar 10, 2018 2:04 AM in response to PrincePanda

The purchase shows twice on your iTunes account's purchase history, one isn't just : About payment card authorisation holds in the iTunes Store - Apple Support ? If it does show twice then as well as the 'report a problem' site (http://reportaproblem.apple.com) you could try contacting iTunes Support via http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html

Reply

Charged twice for Movie Pack

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up