very slow wake up since High Sierra, and spontaneous reboot
I encounter 2 types of problems since the upgrade to High Sierra:
- very slow wakeup after hibernate
- spontaneous reboot after x minutes of inactivity.
I have updated software to latest version (10,13,3), booted in recovery mode to check the disk already some weeks ago. All without results.
Now, inspired by another post, I ran etrecheck, to give a more in-depth view on systemconfiguration.
any help would be welcome.
thanks a lot,
Pieter
EtreCheck version: 4.1.1 (4A179)
Report generated: 2018-03-10 09:37:45
Download EtreCheck from https://etrecheck.com
Runtime: 3:57
Performance: Good
Problem: Computer is restarting
Description:
very slow wake up after hibernating; then spontaneous rebooting twice after around 10 minutes of inactivity
Major Issues:
Anything that appears on this list needs immediate attention.
Adware - Adware detected.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac Model: iMac13,1
1 2,7 GHz Intel Core i5 (i5-3330S) CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 ok
BANK 1/DIMM0
4 GB DDR3 1600 ok
Video Information:
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (348.97 GB free)
Journaled HFS+
Mount point: /
disk1s2 - T**************************n 1.96 TB (1.42 GB free)
Case-sensitive Journaled HFS+
Mount point: /Volumes/T**************************n
Network:
Interface usbmodem1a1310: USB Modem
Interface usbmodem1a1311: Samsung Android USB Device
Interface usbmodem058a2c22: SAMSUNG_Android_GT-I8730
Interface en0: Ethernet
Interface en9: iPhone 4
Interface en8: iPhone 3
Interface en6: iPhone
Interface en7: iPhone 2
Interface en5: iPad
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
4 IPv6 addresses
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 4.65 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About 9 hours
System Load: 1.69 (1 min ago) 1.69 (5 min ago) 1.71 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
Adware:
Launchd: ~/Library/LaunchAgents/com.mopt.hmopt.plist
Reason: Adware name match
Executable: ~/Library/Application Support/mopt/hmopt.app/Contents/MacOS/hmopt
Launchd: ~/Library/LaunchAgents/com.extensions.updater69337.agent.plist
Reason: Adware name match
Executable: ~/Library/LaunchAgents/UpdateDownloader cmpId=3357 ibic=DB9ABC6197A32F9CB26800004492360E verifier=35bb08e73acbd0a9f832b0edf1106566 extId=69337 updatejsondomain=http:/update.cloudmaxbox.com statsdomain=http:/stats.cloudmaxbox.com eventsdomain=http:/logs.cloudmaxbox.com errorsdomain=http:/errors.cloudmaxbox.com installerversion=01-27
Launchd: ~/Library/LaunchAgents/com.extensions.updater69337.ver
Reason: Adware name match
Executable:
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.synology.CloudStationDrive.plist
Executable: /Applications/Synology Cloud Station.app /Applications/Synology Cloud Station.app
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.synology.CloudStation.plist
Executable: /Applications/Synology Cloud Station.app /Applications/Synology Cloud Station.app
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/de.novamedia.NovamediaDiskSupressor.plist
Executable: /Library/Application Support/Vodafone/NovamediaDiskSupressor
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
Name | Version |
Microsoft Word | 14.7.2 |
Microsoft Ship Asserts | 1.1.4 |
Microsoft Excel | 14.7.2 |
Synology Cloud Station |
Kernel Extensions:
/System/Library/Extensions
[Not Loaded] ZTEUSBCDCACMControl.kext (ZTEDriver_MacV1.1.7)
[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.1.7)
[Not Loaded] intelhaxm.kext (Intel Corporation Apps, 1.1.1 - SDK 10.9)
[Not Loaded] HoRNDIS.kext (8 - SDK 10.6)
[Not Loaded] NovatelWireless3G.kext (2.1)
[Not Loaded] NovatelWirelessFilter.kext (1.0.1)
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[Not Loaded] NovatelWireless3GData.kext (2.1)
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 168 Apple tasks |
[Running] | 114 Apple tasks |
System Launch Daemons:
[Not Loaded] | 34 Apple tasks |
[Loaded] | 181 Apple tasks |
[Running] | 115 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Other] | com.teamviewer.teamviewer_desktop.plist (? b8f7e1ad - installed 2013-05-02) |
[Other] | com.teamviewer.teamviewer.plist (? 3d37070a - installed 2013-05-02) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
[Not Loaded] | de.novamedia.NovamediaDiskSupressor.plist (? 4b08cfac - installed 2008-08-14) |
[Loaded] | com.oracle.java.Java-Updater.plist (? a88fb58e - installed 2017-12-20) |
[Other] | cn.com.zte.usbswapper.plist (? 7019de77 - installed 2008-06-11) |
Launch Daemons:
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-14) |
[Other] | com.teamviewer.teamviewer_service.plist (? 7755e3bb - installed 2013-05-02) |
[Other] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-16) |
[Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
[Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-20) |
[Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06) |
User Launch Agents:
[Not Loaded] | com.extensions.updater69337.ver (? 0 - installed ) |
[Loaded] | com.synology.CloudStationDrive.plist (? 0 - installed 2016-04-03) |
[Running] | com.mopt.hmopt.plist (PCVARK software Private Limited - installed 2016-09-29) |
[Loaded] | com.f-secure.sync.BelgacomCloud.plist (? 0 - installed ) |
[Running] | com.techyutils.ummhlpr.plist (Techyutils Software Private Limited - installed 2017-04-05) |
[Not Loaded] | UpdateDownloader (? 0 - installed ) |
[Running] | com.synology.CloudStation.plist (? 0 - installed 2016-04-03) |
[Loaded] | com.extensions.updater69337.agent.plist (? 0 - installed 2015-10-28) |
User Login Items:
Back-up en synchronisatie van Google Programma (Google, Inc.
(/Applications/Backup and Sync.app)
PhotoStreamAgent SMLoginItem (Mac App Store - installed 2015-03-21)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-08)
Unity Web Player: UnityPlayer version 5.2.3f1 (installed 2015-11-26)
AdobePDFViewerNPAPI: 11.0.0 (installed 2012-09-24)
FlashPlayer-10.6: 21.0.0.226 (installed 2016-04-22)
Silverlight: 5.1.41212.0 (installed 2016-04-04)
QuickTime Plugin: 7.7.3 (installed 2018-02-03)
Flash Player: 21.0.0.226 (installed 2016-04-22)
SharePointBrowserPlugin: 14.7.2 (installed 2017-04-06)
AdobePDFViewer: 11.0.0 (installed 2012-09-24)
GarminGpsControl: 4.2.0.0 (installed 2014-04-01)
Scorch: Unknown (installed 2014-05-21)
DirectorShockwave: 12.0.2r122 (installed 2013-04-03)
3rd Party Preference Panes:
Java (installed 2017-12-20)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 650.37 GB
Destinations:
T**************C [Network] (Last used)
Total size: 1.96 TB
Total number of backups: 53
Oldest backup: 2017-07-30 09:09:47
Last backup: 2018-03-10 00:21:47
Top Processes by CPU:
Process (count) | Source | % of CPU |
sandboxd | Apple | 8 |
WindowServer | Apple | 8 |
Google Chrome | Google, Inc. | 5 |
kernel_task | Apple | 3 |
Google Chrome Helper (8) | Google, Inc. | 2 |
Top Processes by Memory:
Process (count) | Source | RAM usage |
Google Chrome Helper (8) | Google, Inc. | 1.07 GB |
kernel_task | Apple | 788 MB |
mdworker (20) | Apple | 501 MB |
Google Chrome | Google, Inc. | 308 MB |
Backup and Sync | Google, Inc. | 233 MB |
Top Processes by Network Use:
Process | Source | Input | Output |
kernel_task | Apple | 171 MB | 397 MB |
ocspd | Apple | 35 MB | 396 B |
mDNSResponder | Apple | 327 KB | 179 KB |
cloud-drive-daemon | Synology Inc. | 20 KB | 44 KB |
netbiosd | Apple | 25 KB | 10 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy usage (0-100) |
WindowServer | Apple | 1 |
Backup and Sync | Google, Inc. | 0 |
Google Chrome Helper (8) | Google, Inc. | 0 |
quicklookd | 0 | |
Google Chrome | Google, Inc. | 0 |
Virtual Memory Information:
Available RAM | 2.12 GB |
Free RAM | 17 MB |
Used RAM | 5.88 GB |
Cached files | 2.11 GB |
Swap Used | 0 B |
Clean up:
/Library/LaunchAgents/cn.com.zte.usbswapper.plist
/Applications/Vodafone Mobile Connect/Vodafone Mobile Connect.app/Contents/Resources/Specific/Mac_SwapperDemon.app/Contents/MacOS/Mac _SwapperDemon
Executable not found
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
/Applications/TeamViewer 8/TeamViewerHost.app/Contents/Resources/TeamViewer_ServiceHost
Executable not found
~/Library/LaunchAgents/com.f-secure.sync.BelgacomCloud.plist
/Applications/Belgacom Cloud.app/Contents/MacOS/Belgacom Cloud
Executable not found
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Applications/TeamViewer 8/TeamViewerHost.app/Contents/MacOS/TeamViewerHost
Executable not found
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Applications/TeamViewer 8/TeamViewerHost.app/Contents/Resources/TeamViewer_DesktopHost
Executable not found
Diagnostics Information (past 7 days):
2018-03-07 21:01:49 CloudStation.app Crash (once)
End of report
iMac