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Question: why can’t i reset my phone without the restriction passcode

I am trying to reset my phone to get past the restrictions passcode that my mum forgot but it wont let me reset without the restrictions passcode even tho thats supposed to be the only way to get through a forgotten restriction passcode. Please help

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Read this support guide:

Use parental controls on your iPhone, iPad, and iPod touch - Apple Support

Go to the note: If you forget the restrictions passcode.... erase... and click on that link.

Regards

Giulio

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Mar 10, 2018 1:29 AM in response to EmiiJ In response to EmiiJ

You have to restore as new: wiping all data by connecting to computer iTunes 12.7.x or later version.

And to do that, Find My iPhone must be OFF (using the owner's Apple ID & password)

Settings > Apple ID > iCloud > Find my iPhone: switch off here

Mar 10, 2018 1:29 AM

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Question marked as Apple Recommended

Mar 10, 2018 1:34 AM in response to EmiiJ In response to EmiiJ

Read this support guide:

Use parental controls on your iPhone, iPad, and iPod touch - Apple Support

Go to the note: If you forget the restrictions passcode.... erase... and click on that link.

Regards

Giulio

Mar 10, 2018 1:34 AM

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Question: why can’t i reset my phone without the restriction passcode