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Question: Why is my iPhone 6s screen unresponsive at times.

When I go to use my phone sometimes the screen is unresponsive but at other times it is not and it doesn’t make sense because if something was wrong with my phone then why isn’t the screen unresponsive all the time?

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Actually it does help but the problem comes back again and when I turn my screen off using the wake button and turn it back on that helps too but it comes back once again

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Mar 10, 2018 7:58 AM in response to jasonfromjanesville In response to jasonfromjanesville

It would allow us to further investigate. By restoring, you completely wipe your device so we can see if your issue is hardware or software related. If the issue persists after the restore, it probably is a problem with your phone and we could get you an Genius Bar appointment to fix your phone.

Mar 10, 2018 7:58 AM

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Question: Why is my iPhone 6s screen unresponsive at times.