help needed. on some safari searches I get error report

Carolyn. That didn't work. Not only that but when I tried to click on the reply box the webpage disappeared and took me to the general communities (what is probably the home page). Although now I can click on reply after trying several times, and it is letting me do so.......strange.

I opened a new tab and typed Austin in the search box at the top of the page to do a normal search and get the error report:- The tab is headed Apache Tomcat/7.0.75 - Error report

HTTP Status 500 - Request processing failed; nested exception is java.lang.StringIndexOutOfBoundsException: String index out of range: -1

type Exception report

message Request processing failed; nested exception is java.lang.StringIndexOutOfBoundsException: String index out of range: -1

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.lang.StringIndexOutOfBoundsException: String index out of range: -1 org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:978) org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:857) javax.servlet.http.HttpServlet.service(HttpServlet.java:624) org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.mindspark.search.service.spam.SpamFilter.doFilter(SpamFilter.java:108) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) com.mindspark.service.analytics.web.LoggingFilter.doFilter(LoggingFilter.java:93) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) com.mindspark.search.dune.util.IpAddressLookupFilter.doFilter(IpAddressLookupFilter.java:55) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261) com.mindspark.util.logbackutil.web.LogbackMDCFilter.doFilter(LogbackMDCFilter.java:58) com.mindspark.search.dune.util.logbackutil.DuneLogbackMDCFilter.doFilter(DuneLogbackMDCFilter.java:68) org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:344) org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:261)

root cause

java.lang.StringIndexOutOfBoundsException: String index out of range: -1 java.lang.String.substring(String.java:1967) com.mindspark.search.dune.request.state.State$StateBuilder.deriveRelatedSearchType(State.java:296) com.mindspark.search.dune.request.DirectivesManager.execute(DirectivesManager.java:134) com.mindspark.search.dune.service.Direct

I set up another admin account (eventually as am novice and had to do much reading) Was asked if wanted to add Norton security extension to SAFARI and I declined. Tested by doing a search and got the usual list of search items so it worked ok.

Then added the Norton to safari extensions and did a search and got the error report. So looks like Norton Security is causing the problem........but why? there has been no problem with the set up until the day I started this HELP request!! i.e.previously with Norton Security fully set up and the Norton Security Extension added to Safari.

I also noticed that with the new account the desktop picture was different.....a pretty lake in foreground with colourful hills behind, whereas my original admin account has the mountain (Yellowstone?) I use the notebook daily so believe the OS is up to date....Mac OS high Sierra 10.13.3

Also when clicking on the reply box I had the same problem as above with Carolyn where I was taken to the home (welcome?) page rather than just getting a reply box. Somehow I have managed to get back to this discussion and clicking on Reply now seems to work.

Thanks your help Eric. Now we have found way round the error problem but still don't know why it suddenly started happening. Perhaps an auto update to Norton or safari.

Also am still wondering why a different desktop picture for the second account......would have thought that as I was using the same Mac OS the same picture of mountain would have come up??

So frustrating being a novice......sometimes many hours spent on sorting things out....and age related deteriorating memory does not help. My background is electronics fixing and operating many rather sophisticated equipments down to component level so hence big frustrations. I am now more of an expert on my Classic car.....Reliant Scimitar....and spend much time advising and helping other owners so appreciate time involved.

Dennis

No the box is not checked.

Sorry but no. I have very little knowledge on working computers so much of instructions and abbreviations mean nothing. e.g. DNS....what is that.