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Question: Photo - Cannot Import Item

I'm trying to import photos from my iPhone into Apple's Photos App on my Mac. Recently, only the last month or two... some of these photos are not being imported, these are usually photos taken using a different photo app. Please note that I've always been able to import all these photos before.

Error message:

Cannot Import Item

This item cannot be added to your Photo library because it may be unrecognisable file format or the file may not contain valid data.

Lists the File Name - Reason: The file "file name.jpg" couldn't be opened because there is no such file.

Does anyone know how this could be resolved?

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(Case-sensitive, Journaled).

The case-sensitive drive is probably the problem. There are quite a few reports, that Photos on High Sierra is having problems, if the Photos Library is on a drive with a case-sensitive format.

Tofix this, move the library temporarily to a drive that is not case sensitive and format the drive with Disk Utility to Mac OS Extended (Journaled)

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Mar 10, 2018 8:07 AM in response to keikeiwang In response to keikeiwang

Which system version do you have?


The file "file name.jpg" couldn't be opened because there is no such file.

The error message above is very typical for importing files on macOS 10.13.x High Sierra. High Sierra has problems to import files, if the Photos library is on drive with a file system format, that is case-sensitive. Where is your Photos Library stored? If it is on an external drive, check the file system format in the "File > Get Info" panel for the drive.

Mar 10, 2018 8:07 AM

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Mar 12, 2018 12:43 PM in response to léonie In response to léonie

I'm on High Sierra 10.13.3, my Photos library is on an external drive and the system format of the drive is Mac OS Extended (Case-sensitive, Journaled). Any ideas how I could resolve this? Would I have to move my Photos library, reformat to something else first then move the library back?

Thanks in advance!

Mar 12, 2018 12:43 PM

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Mar 14, 2018 1:27 PM in response to keikeiwang In response to keikeiwang


(Case-sensitive, Journaled).

The case-sensitive drive is probably the problem. There are quite a few reports, that Photos on High Sierra is having problems, if the Photos Library is on a drive with a case-sensitive format.

Tofix this, move the library temporarily to a drive that is not case sensitive and format the drive with Disk Utility to Mac OS Extended (Journaled)

Mar 14, 2018 1:27 PM

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Question: Photo - Cannot Import Item