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Question: My homeshare payment info keeps declining

My wife’s phone is the primary account holder. She can purchase on her phone without problems. My phone keeps telling me there is a problem with the account holders payment information. I cann’tmake purchases or download any new apps because of it. This seems to happen every few months and, after a few days, will correct itself. Why is this happening and how can I keep it from occurring?

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Mar 13, 2018 2:04 PM in response to Sniper1844 In response to Sniper1844

Hello Sniper1844.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are having some trouble with making purchases. I will be glad to assist.

Let's start by verifying the steps you have taken to update the payment information. Make sure your name and billing address exactly match the information on file with your financial institution.
Here are those steps: Change or remove your Apple ID payment information

Let us know how it goes.


Mar 13, 2018 2:04 PM

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Question: My homeshare payment info keeps declining